Associate Value Advisor

Department: Customer Success - General & Multidiscipline

Req ID: R33030

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Associate Value Advisor

  • Remote, Austria
  • Remote, France
  • Remote, Berlin, Germany
  • Remote, Greece
  • Remote, Ireland
  • Milan, Milano, Italy
  • Remote, Netherlands
  • London, United Kingdom
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As an Associate Value Advisor you will be in a customer-facing role that operates as a business consultant that works with Citrix salespeople, solution engineers (SE), and other value advisors to communicate the business value of Citrix solutions to customers. The role focuses on conducting research and analysis on industries and organizations (customers) to build a quantifiable case for change.

Primary Responsibilities

The primary duties for the position include but are not limited to:

 

Complete Business Cases for Customers

  • Capture specific customer objectives and quantify business value of Citrix solutions.
  • Interview and educate customers about sources of business benefits
  • Assist senior Value Advisors in strategic accounts

 

Prepare Business Reviews for Salespeople

  • Generate business reviews of customers for salespeople using public sources and proprietary databases.
  • Provide basic analysis and insights of customer needs regarding Citrix technology

 

Develop and Maintain Content & Toolsets for Value Advisory

  • Perform market/industry analysis and develop insight reports
  • Oversee development of Value Advisory collateral including interview guides, value calculators, business case presentation decks, and business review reports.
  • Work with other Value Advisors to contribute to develop new customer value cases.


Desired Skills

Business Proficiency

  • Ability to present and discuss business and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.
  • Effectively multitask between initiatives with minimal oversight.
  • Strong organizational and communication skills.
  • Positive customer service attitude.
  • Strong communication skills

 

Technology Experience

  • Experience with IT / Business alignment issues including reporting success metrics
  • Strong understanding of technology fundamentals; Citrix technology experience preferred


Requirements (Education, Certification, Training, and Experience)

Required Qualifications

  • Bachelor’s degree from an accredited university or equivalent experience
  • 1-2 years industry experience in sales, sales engineering, or consulting

 

Physical Demands / Work Environment

  • Work from home/anywhere
  • Travel to Citrix offices, when required (expect once every three months)

Functional Area:

Customer Success - General & Multidiscipline


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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