Benefits Operations Lead Analyst, Americas

Department: Benefits

Req ID: R32643

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Benefits Operations Lead Analyst, Americas

  • Remote, Costa Rica
  • Remote, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Citrix is seeking a Lead Benefits Operations Analyst to join our Global Benefits Management Team within the Human Resources organization. This role will partner extensively with internal stakeholders and external partners to execute against a multi-year road map for benefit operations support. The ideal candidate will be able to work independently, will be innovative, an effective communicator, hands on work style, have a desire to drive change, and appreciate a dynamic environment with rapidly changing priorities. 

Core Responsibilities:

  • Implementation and renewal support: Support implementation of benefits plans, including implementing providers and new processes. Provide consultation and SME support to internal stakeholders and outside vendors on Workday setups and reporting requirements. Ensure ongoing processes are clearly defined with RACI and procedural documentation.  In partnership with Total Rewards Consultants, broker, and HR Shared Services, develop and implement training materials, tools, and resources.
  • Process Improvement: Responsible for implementing process improvement strategies for benefits delivery and operational activities. Lead process mapping exercises with key stakeholders, document processes, develop SOPs, and ensure documents are maintained.
  • Global Absence: Maintain Citrix compliance with Global Absence by supporting the Global Absence COE through partnering with internal stakeholders to identify and prioritize absence (LOA, Annual Leave, PTO) initiatives. This could include documenting policies, updating policies, implementing new policies/programs, evaluating change requests for Workday configuration, and supporting requirements gathering, testing and go-live.  
  • Global Wellbeing: Manage the administration of the Global Wellbeing Program such as system set-ups, invoice process, data audits, maintaining calendar of events, reporting on program participation and employee engagement. Through partnerships with internal and external stakeholders continue to drive and promote value of the program with challenges, events, and other campaigns. Lead the global wellbeing ambassador program; Assist with designing and supporting global wellbeing campaigns (e.g. mental health awareness).
  • M&A Support: Execute implementation activities to support successful benefits operations for all types of M&A transactions.
  • Travel: Able to travel globally (up to 25%).


  • Bachelor's Degree or equivalent, preferably in Business, Human Resources, or related field.
  • 5 to 8 years of progressively responsible experience in international benefit roles
  • Strong knowledge of regulatory compliance standards across Canada, Latin America, and United States
  • Working knowledge of employee benefit plans and their administration requirements, including GDPR, ERISA, COBRA, HIPAA, FMLA and ADA
  • Experience with Workday
  • MS Office proficiency, especially in Excel (Data manipulation, Pivot tables and V-Look-Up)
  • Excellent written and verbal communications skills with ability to interface with all levels of the organization and demonstrated ability to influence decision makers
  • Highly organized, able to prioritize and work under pressure on several projects/initiatives at the same time in a rapidly growing environment
  • Experience implementing processes and procedures, continuously improving programs, and creating efficiencies


Functional Area:


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $99,842 -$124,802 but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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