Business Process Analyst - Remote

Department: Business Process Analysis

Req ID: R28295

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Business Process Analyst - Remote

  • Ft Lauderdale, Florida, United States
  • Remote, Florida, United States
  • Raleigh, North Carolina, United States
  • Remote, North Carolina, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You will be responsible for supporting, enhancing, and improving the processes performed in the systems used by the Finance and Accounting department. You will also work closely with business stakeholders on the teams within Finance and Accounting in all geographies to understand the business challenges and document the business processes and requirements to solve those challenges. This individual will also partner across the organization to drive the process changes and system enhancements for the department. This individual is responsible for scoping, coordinating, and executing testing, planning, and executing launch activities, and providing ongoing support. This individual is also responsible for triage and analysis of production support issues.

Position Summary

As a member of the Process Support team within the Accounting Systems department, you will be responsible for leading initiatives to enhance and improve the processes and supporting systems used within the department. You will work closely with other members of the Accounting Systems department and with business stakeholders in all geographies to understand the business challenges, document the business processes and requirements to solve those challenges.  You will partner across the organization to drive the process changes and system enhancements for the department.   Additionally, you will be responsible for managing and optimizing processes related to process support intake and month-end close task management. 

Primary Duties / Responsibilities

  • Provides support, during month-end and quarter-end close, to business users in master data, system issues and financial consolidation
  • Become subject matter expert in Process Support & Master Data maintenance processes, and suggest and implement process improvements
  • Develop intake and prioritization process for recurring and ad-hoc system issues / requests
  • Engage with the global business teams and process owners to identify and implement solutions / improvements that achieve efficiencies and enforce compliance
  • Partner with teams across the organization to initiate, prioritize and drive solutions / fixes that fulfill business needs
  • Independently complete process documentation and update existing documentation as processes change
  • Provide support, guidance & training to impacted teams, as needed
  • Utilize experience and knowledge of sales, service, distribution, and accounting to recommend appropriate business process solutions to new business requirements
  • Determine potential impact to processes, data, and systems resulting from process support issue
  • Troubleshoot, identify root cause and implement corrective action of process support issues within established SLA parameter
  • Ability to organize and manage your time and deadlines appropriately. Accurately determine task duration and dependencies for own assignments.  Communicate status updates to manager and internal customers on a regular basis
  • Lead & provide ongoing support activities in a complex, high-visibility, fast-paced environment, especially during high-peak periods for month-end and quarter-end close timeframes

Qualifications (Knowledge, Skills, Abilities)

  • Have a process improvement/optimization mindset to support & drive continuous improvement. Lean Six Sigma accreditation preferred.
  • Intermediate knowledge of relevant business processes (issue intake/management, order to cash, record to report)
  • Have a result oriented, positive and curiosity mindset
  • Familiarity with financial ERP systems, business intelligence, and web technologies, or the desire to learn
  • Ability to analyze data and troubleshoot process and system issues
  • Solid understanding of data quality issues and ability to recommend best practices for ensuring / validating data quality
  • Experience working directly with functional and technical resources
  • Ability to manage multiple initiatives in parallel
  • Demonstrate initiative and ability to work independently with minimal supervision

Basic Qualifications

  • Requires practical knowledge of job area obtained through advanced education combined with experience.
  • Requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience; or an advanced degree without experience.  Business, Technical or Industrial Engineering degree preferred.

In other words, if you have an In-depth knowledge of systems administration and we just described you, then we’d love to talk!


Functional Area:


Business Process Analysis

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

President Biden released an Executive Order stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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