Citrix Cloud Support Engineer (German & English)

Department: Tech Support

Req ID: R31067

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Citrix Cloud Support Engineer (German & English)

  • Prague, Czechia
  • Remote, Ireland
  • Dublin, Ireland
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As a Cloud Support Engineer in the Citrix Windows App and Desktop team, you’ll be partnering with our SME customers providing German and English language technical support for Citrix Virtual Apps and Desktop, virtualisation solutions. These products allow IT teams to provide anywhere access for any device, and control of virtual machines, apps, licensing and security.

We know you're keen to learn so you’ll get to develop deep knowledge of cloud products and technologies, and we’ll help you use this experience to build your career across a range of engineering and product functions.

If this sounds like it could be you then we'd love to talk to you!

What you'll be doing:

  • We'll teach you to provide expert technical guidance for Citrix products and cloud technologies to customers of small to medium sized enterprises via phone, email and/or remote access.

  • Working collaboratively, you’ll analyse and develop solutions for customer issues ensuring we meet our service level agreements and obligations.

  • You are a great problem solver with good communication skills so we'll encourage you to share your knowledge by publishing articles and updates in the Citrix Knowledge Centre systems.

  • Detailing cases and resolutions clearly in the CRM system, taking ownership of hot and/or more critical cases when required.

Your background:

  • We’d like you to have a Degree/Dip in Science, Computing, Information Systems or equivalent experience.

  • Some background providing technical customer support onsite or with field experience.

  • Ability to understand technical issues and apply technical concepts.

  • Good understanding of Windows Desktop/Server and networking/WEB protocols (such as TCP/IP/HTTPS/DNS)

  • Proficient/Native German Language is a must for this position.

What we offer:

  • Working space – €7 million investment in newly refurbished offices

  • Facilities – Breakfast & Lunch, Full Canteen, Xbox, Ping Pong table, Relaxation Rooms, Free Car Parking

  • Environment – Fun, vibrant and inclusive

  • Our Values – Integrity, respect, curiosity, courage and unity

  • Sports & Social – Monthly events like concerts, wine tasting, sports events and more…

Functional Area:

Tech Support

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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