Cloud Business Operations Specialist - Security

Req ID: R34320

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Cloud Business Operations Specialist - Security

  • Remote, United States
  • Remote, North Carolina, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You are a Cloud Business Operations Specialist working within a close-knit team of Cloud Operations professionals and interacting regularly with other departments in the organization. You are a high-horsepower specialist with a passion for security and compliance. You possess strong interpersonal and organization skills and an appetite to learn and drive toward the common goal!

Position Overview:

Citrix is rapidly developing and expanding its portfolio of large-scale cloud applications across all product lines, including app/desktop virtualization, networking, and content collaboration. These applications must deliver enterprise-grade performance, reliability, and integration while leveraging consumer internet economies of scale in multiple clouds (and in hybrid scenarios that reach behind the enterprise firewall).

Citrix, as a premier cloud company, enables mobile workstyles. We are pioneering new ways to connect people and information on-demand from anywhere in the world. With the rapid evolution of both the workplace and workforce, our aspiration is to create a seamless continuum between work and life so that our clients are free to work wherever, whenever, and however they choose.

Role Responsibilities:

· Assist in determining the needs of customers regarding Cloud Service documentation and the approach to meet those needs

· Work with Cloud Engineering, Cloud Operations, Security, Legal and other departments to gather accurate information for documentation

· Assist in ensuring Cloud Service documentation is standardized and sends a consistent message

· Review and revise security documentation on a regular basis (DDP, SIG, CAIQ), driving engagement of CSA to help update annually

· Assist in maintaining centralized security knowledgebase

· Assist in the creation and maintenance of CSA training and awareness presentations

· Assist with customer security requests for information as needed

· Work through assigned SCRs (Salesforce Security Compliance Requests), collaboration channels, and other platforms mailer to answer customer security questions as assigned

· Perform problem analysis of moderate complexity, with minimal instruction

· Maintain effective working relationships with technical personnel across Citrix in order to validate accurate knowledgebase of information/cyber security & compliance information

· Support continuous monitoring of security compliance governance function as needed for resiliency

· Identify and escalate to Leadership as appropriate

Basic Qualifications:

· Thrive and work well with others in fast-paced, highly demanding environment

· Excellent communication and interpersonal skills

· High attention to detail and results focused

· Ability to deliver thoughtful, accurate and timely work product

· Ability to perform multiple tasks and adapt to changing priorities

· Advance Microsoft Office Suite skills (Excel, Power Point, Word, and Outlook)

· Bachelor degree in Business Administration or related field of study

Preferred Qualifications:

· Strong Citrix product knowledge

· Cloud environment experience

· Project Management or Security Certification

· Technology field background

· Experience with Atlassian tools (Trello, JIRA, Loopio, etc.)

Functional Area:

Technical Program Management

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $92,000 -$115,000 but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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