Cloud Support Engineer (French speaker)

Department: Tech Support

Req ID: R34291

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Cloud Support Engineer (French speaker)

  • Remote, Ireland
  • Dublin, Ireland
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

In this role, you will be an integral team member working on the market-leading Citrix Cloud, Citrix Virtual Apps and Virtual Desktops products. Your team will focus on the delivery of technical support to high performance, high quality and highly secure software that delivers remote access to applications and desktops from any device from anywhere. If you are motivated and wish to accelerate your career, we'll support you and offer you opportunities for career progression into senior and lead positions as well as diversifying into other areas of interest and roles.

We will give you the chance to work on innovative technology products that are fuelling the growth of cloud computing. Being part of the team means collaborating as part of a larger group to tackle issues and provide an excellent experience to our customers.

Primary Duties / Responsibilities

  • Providing technical assistance on Citrix products to customers of small to medium size via phone, email and/or remote access

  • Conducting problem analysis and collaboratively identifying problems of minimal to moderate complexity

  • Achieving and maintaining agreed service levels along with other established team goals

  • Publishing articles on moderately sophisticated technical support issues in Citrix's Knowledge Centred Support systems

  • Detailing cases and resolutions clearly in the CRM system, taking ownership of hot and/or more critical cases when required

Requirements

  • A Degree/Dip in Science, Computing, Information Systems or equivalent experience

  • Proven experience in a technical customer support environment or field experience

  • Ability to understand technical issues with strong commitment to deliver excellent customer service experience

  • Possesses good problem solving and analytical skills

  • Good understanding of Windows Desktop/ Server and networking/ WEB protocols (such as TCP/ IP/ HTTPS/ DNS)

  • Strong written and verbal communication skills

  • Native or bilingual proficiency in French (is a must for this position)!

Successful candidates…

  • Want to work on diverse products, each requiring different technologies, methodologies and approaches to solving problems

  • Love to continuously learn and improve through external/internal courses, mentoring or on-the-job training

  • Are passionate about technology and naturally curious about cloud-centric virtualized world

  • Have the ability to work both independently and as part of a team

What we offer:

  • Facilities – Breakfast & Lunch, Full Canteen, Xbox, Ping Pong table, Relaxation Rooms, Free Car Parking

  • Culture – Fun, vibrant and inclusive

  • Our Values – Integrity, respect, curiosity, courage and unity

  • Sports & Social – Monthly events like concerts, wine tasting, sports events and more!

Functional Area:

Tech Support


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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