Customer Success Engineer

Department: Customer Success Management

Req ID: R31174

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Customer Success Engineer

  • Remote, Ireland
  • Dublin, Ireland
  • London, United Kingdom
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We are looking for an outstanding Customer Success Engineer to join our Customer Success collaborative team. Are you an expert and creative problem solver and want to improve your knowledge on Cloud services? Then we'd love to speak with you!

Position Overview

As a Customer Success Engineer, you will provide our Citrix Cloud customers with implementation advice, helping to accelerate on their cloud journey. Our team is responsible for the successful adoption of all our SaaS products, including workspace, Citrix DaaS, Networking, Content Collaboration and Endpoint Management. In this role, we'll set our customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical authority.

Primary Responsibilities

Being the Citrix Authority supporting customer's adoption and implementation plans.

Accelerating the onboarding and transition to Citrix Cloud for our Citrix Customers. Driving the quickest time to value within subscription product entitlements.

Providing service expertise and working with internal multi-functional teams influencing product roadmap and the customer vision into a finished implementation.

Delivering value to customers through the rapid execution of outcome-based engagements.

Communicating customer expansion opportunities or potential retention risks to the Customer Success Manager and account teams.

Becoming a Citrix Intelligent workspace product advocate and playing a key role in the implementation of the Citrix vision.

Basic Qualifications

  • Experience in a high-tech customer-facing role.
  • Bachelor’s degree in a technical domain (e.g.: Computer Science, Engineering IT) or equivalent experience.
  • English professional proficiency with excellent verbal and written communication skills to interact in a professional manner.
  • Ability to optimally deliver and implement technical projects across multiple simultaneous engagements in a customer-facing capacity.
  • Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth and AzureAD.
  • Technical skills include: Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, PKI.
  • Ability to apply a detailed understanding of API security concepts: OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication.

Preferred Qualifications

Mid-level knowledge of: the OSI model, DNS, DHCP, Web Proxies and SSL VPNs. Prior network architecture or engineering roles.

Knowledge of Citrix products: DaaS, Citrix ADC on-premises and cloud service.

Certifications: Networking CCNA or CCNP; Citrix Virtualization and Networking; Azure or AWS or Google Cloud.

Functional Area:

Customer Success Management

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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