Customer Success Engineer

Department: Customer Success - General & Multidiscipline

Req ID: R33015

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Customer Success Engineer

  • Raleigh, North Carolina, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Do you cheer for the team who has all the skills and talent, but is considered the underdog? If you do, join us. We recently formed the Work Collaboration business unit at Citrix to isolate the areas of our business where we see the most growth potential. We are unique, different, and we aren’t afraid to stand out.

Overview:

Adoption is the key to customer success. In this role, you will me measured on getting our customers to first time use as well as meaningful active use. In addition, train customers on best practices to use our solutions and serve as the point of contact for any non-technical support problems that arise. Accountable for retaining customer via adoption, finding expansion opportunities and building advocacy. Establish programs and processes, working with stakeholders through Citrix, for proactive engagement with customers to continuously deliver value to the customer. Take responsibility for repeatedly assessing, reporting and acting on customer health to identify accounts at risk as early as possible and to identity accounts that are prime for expansion.

Responsibilities:

  • Ensure customer adoption and retention. 

  • Own process post sales and drive the customer to get to First Active Use, Meaningful use, and then driving Total Active Use. 

  • Conduct Webinars and build training content for low-touch customers.  High touch customers will require more of a 1-1 approach to ensure their success with Work Collaboration Solutions. 

  • As adoption increases, identify expansion plays from department to department for full wall to wall plays.

Requirements:

  • 4+ years of experience in Customer Success or related field

  • Bachelor's degree or equivalent experience preferred

  • Requires practical knowledge of product support and cloud linking or similar customer success roles that have been held.

  • Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area.

  • Understanding of broader complex business needs and resolution around them

Functional Area:


 

Customer Success - General & Multidiscipline


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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