Customer Success Federal Services Relationship Manager

Req ID: R32126

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Customer Success Federal Services Relationship Manager

  • Remote, Florida, United States
  • Remote, Georgia, United States
  • Remote, Maryland, United States
  • Remote, North Carolina, United States
  • Remote, Virginia, United States
  • Remote, Washington, D.C., United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

The Services Relationship Manager is responsible for the sales of all customer success solutions and strategies (Consulting, Education, Managed Services, Premium Support) based on the analysis of the customer’s business goals, objectives, needs and general business environment.

Role Responsibilities

  • Use a "medium-to-long range" planning horizon on sales strategy, ensuring that day-to-day tasks are being carried out successfully, while anticipating and planning for long-term growth
  • Act as an authority on project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client’s needs while preserving a structured process.
  • Consult with Customer Success Sales Director on key issues and ongoing communications.
  • Demonstrate high "Speed of Delivery" – being able to rapidly develop documentation, standards, and other deliverables for which they are responsible.
  • Identify and pursue potential opportunities at a client within and outside of the scope of work.
  • Work with Citrix Sales, Citrix SEs, CSA and SI partners and others to qualify, manage and close Services and Support opportunities.
  • Support the delivery of Citrix projects and act as a business escalation point to the project manager.

Preferred Qualifications

  • Able to obtain Secret Clearance
  • Experience selling services, Customer Success, or Customer Success equivalent large SI management experience with one year of experience in Citrix Consulting.
  • Experience in selling as Consulting projects, ranging from of medium to large scale and complexity.
  • Knowledge of system architecture and/or programming languages.
  • Relevant technical and sales certifications such as MCSE, UNIX, CCEA, CCSP, CCIA, Cisco, and Solaris are a plus.
  • Security Clearance is a plus.
  • Possess a strong command of technology and the business process environment related to a project.
  • Possess excellent planning, relationship building, problem solving, and communication skills.
  • Strong presentation, listening, verbal and written communication skills
  • Ability to change the thinking of, or gain acceptance of, others in sensitive situations.
  • Demonstrated ability to tailor methodology to meet clients’ needs while preserving a structured process.
  • Excellent understanding of desktop and server operating systems software, including Microsoft Windows
  • Outstanding professional demeanor/presence, acting in polished, refined and controlled manner during highly stressful situations

Solid conceptual understanding of the following technologies:

  • Windows Active Directory
  • Browsing and name resolution
  • User authentication
  • Routing
  • Firewall configuration
  • Sub-netting issues
  • TCP/IP
  • Scripting/Application Development

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Functional Area:


 

Services Relationship Manager (SRM)


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

President Biden released an Executive Order stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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