Customer Success Manager (Account Manager)

Department: Customer Success Management

Req ID: R30698

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Customer Success Manager (Account Manager)

  • San Francisco, Heredia, Costa Rica
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Are you technically savvy, love wowing customers and will go above-and-beyond to serve our customers? Then, we have the role for you!

Position Overview

The Customer Success Manager works proactively with our Cloud customers and in close connection with our Citrix sales team to guarantee customer commitment and success after a sale is made.

Primary Responsibilities

Connect with customers and understand their needs to help find the value of our products and services in multiple locations and languages simultaneously.

You will build ongoing analysis of customer engagement and take vital measures to increase product usage and adoption.

You communicate effectively, during phone and web interactions about products, demonstrations and related software features and functionality training to personalize content to meet each individual customer's needs.

Work with customers to efficiently implement services, reducing time to first use and time to benefit.

Maintain an understanding of customer requirements and strive for maximum customer happiness.

Conduct phone calls, write emails, you are a top-tier and experienced presenter/communicator. Follow-up on survey responses, and analyze survey data to ensure customer success.

Applies basic understanding of internal tools for documentation and reporting requirements; a power user of Office 365 and you run standard reports with minimal mentorship.

Complete other duties as assigned including occasional supervisory and mentoring tasks.

Basic Requirements

  • Bachelor’s degree or equivalent results-based experience.

  • 4 years’ experience delivering outstanding customer support is required, a minimum of 2-3 years of experience in a Commercial Account Management environment.

  • Ability to quickly understand customer’s sophisticated processes and needs, and assist them in defining clear goals, to ensure a successful implementation of our Citrix Workspace solution.

  • Broad expertise in several industries and the customer needs associated with those industries.

  • Willingness to dive into technical discussions as needed and a desire to learn new technologies including Citrix and the solutions with which it integrates.

  • English professional proficiency with outstanding communication and interpersonal skills to collaborate with members across all levels of an organization, particularly executive partners.

  • Proficiency using: Office 365, Gainsight and/or Salesforce.

Preferred Qualifications

  • Keen interest in Software-as-a-Service (SaaS) and Desktop-as-a-Service (DaaS).

  • You can work with minimal direction, and new and/or sophisticated assignments with more detailed direction.

Functional Area:

Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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