Customer Success Manager (WG+ NorAm CSM) - Remote

Department: Customer Success Management

Req ID: R001689

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Customer Success Manager (WG+ NorAm CSM) - Remote

  • Remote, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!


What we're looking for:
 

Wrike is looking for an energetic, passionate, empathetic and tech-savvy Customer Success Manager to partner with our customers throughout their journey to ensure they maximize the value of their investment. As a business processes strategist and change management advisor, you will be focusing on helping our customers unlock their teams’ potential and raise the bar on productivity and collaboration through Wrike. It’ll be your job to understand your customers’ goals, offer tailored advice on best practices, and be the voice of the customer within our organization.

You will be part of the incredible North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.  We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

As a Wrike CSM, you will need to:

  • Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value
  • Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities
  • Conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity
  • Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
  • Partner with our marketing team to identify references and case studies
  • Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
  • Quarterback your accounts by overseeing multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.

Basic Qualifications

  • Bachelor’s degree
  • 5+ years of work experience in a customer-facing role

Preferred Qualifications

  • MBA or Masters degree in related field preferred
  • Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
  • Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Wrike’s financial impact
  • Strong public speaking skills: able to lead C-Level conversations around business optimization
  • Passionate about teaching/instilling knowledge in others
  • Willing to dive into technical details of a product to understand it thoroughly
  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
  • Excellent organization, note taking, project management, and time management skills
  • Masterful project manager, overseeing and driving several concurrent initiatives within an account and/or across a portfolio of accounts.
  • Possess qualities that make a good Wriker:
  • Critical thinker, generally curious, problem solver
    • Passionate about learning and improving every day, motivated to excel
    • Open to feedback, coachable
    • Strong team player
    • Self-starter with strong ownership skills, willing to go above and beyond the job description
    • Creative and innovative
    • High degree of Ownership

#wrikejob


Functional Area:
 

Customer Success Management


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $126,405 -$158,006 but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

President Biden released an Executive Order stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.


Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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