Customer Success Program Manager

Department: Product Marketing

Req ID: R31846

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Customer Success Program Manager

  • Remote, Costa Rica
  • Remote, Florida, United States
  • Remote, Georgia, United States
  • Remote, Illinois, United States
  • Remote, New Jersey, United States
  • Remote, North Carolina, United States
  • Remote, South Carolina, United States
  • Remote, Tennessee, United States
  • Remote, Texas, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Position Overview

Do you have deep customer empathy and look at the world through a customer-centric lens? If so, then consider joining the Customer Success Strategy team at Citrix.

In this role, you’ll be responsible for crafting, developing, and executing strategic programs to help Citrix customers realize the full value from their solutions and accelerate their business outcomes.

This is a cross-functional role, where you’ll work closely with Product Management, Marketing, and Sales to build global programs to drive customer awareness, usage, retention, and growth of Citrix Customer Success Services through various communication channels. The role will demonstrate your strategic thinking, problem solving, analytics, customer insights, and writing skills.

Primary Duties / Responsibilities

  • Develop holistic customer engagement strategies across the post-sale journey to achieve consumption, retention, and growth targets.
  • Plan and implement customer nurture programs to increase engagement and retention – resulting in happy, paying customers.
  • Understand the post-sale customer journey and provide expertise on customer engagement strategies, while using data to identify new areas of opportunity to drive consumption and upsell.
  • Proactively access and analyze customer nurture programs and platform data to identify trends and/or patterns that lead to specific insights and new and/or improved usage, retention, or growth initiatives.
  • Maintain strong customer focus while coordinating with internal stakeholders and external vendors to build and implement customer nurture programs, measure results, and optimize performance.
  • Lead efforts to explore, test, and refine programs to present a clearer, more compelling value proposition for the customer.
  • Stay informed of competitive offerings and ensure programs remain competitively positioned and forward looking.
  • Monitor programs in market, ensure targets are met, and identify opportunities for improvement.
  • Exhibit acute attention to detail to ensure high-quality execution.

Qualifications

  • 7+ years of relevant program management, product marketing, customer marketing or customer success experience including cross-functional team leadership and execution.
  • Bachelor’s degree, advanced degree and/or specific training in program management, marketing, or communications required.
  • Experience working with product management, customer experience, and sales functions in a technology business, SaaS preferred.
  • Experience with planning and managing programs throughout the full customer lifecycle.
  • Strong written and verbal communication skills and the ability to simplify the technical and sophisticated.
  • Strong project management skills and the ability to prioritize and balance multiple time-sensitive projects.
  • Agency background and/or experience with copywriting preferred.
  • Marketo experience strongly preferred.

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Functional Area:


 

Product Marketing


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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