Director, Head of Wrike Partner Success - Remote

Department: Customer Success Management

Req ID: R28583

Apply Now

Director, Head of Wrike Partner Success - Remote

  • Remote, California, United States
  • Santa Clara, California, United States
  • Remote, Florida, United States
  • Remote, Georgia, United States
  • Remote, North Carolina, United States
  • Remote, South Carolina, United States
  • Remote, Texas, United States
  • Remote, Utah, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You have a strong experience in Customer Success and Professional Services with 10 years of operational leadership.  You have experience in the Cloud SaaS space.


Summary

The Global Head of Wrike Partner Success has primary responsibility for building, scaling, and managing the programs and offerings of Wrike’s Client Success Organization with Citrix’s Strategic Partner ecosystem. You will work closely with Wrike CSO, Citrix’s GTM teams, and Citrix’s partner organizations to embed Customer Success into partner relationships and offerings. This critical leadership role is essential to scale Client Success to the partner ecosystem,

You will be responsible for creating and scaling strategic GTM initiatives across all partners to deliver adoption, retention, and growth targets for the channel-driven SaaS business at scale.

This role blends the entrepreneurial start-up mindset with the scale, maturity, breadth, and deep

expertise of Citrix. Working with a matrixed team across sales, marketing, operations, product marketing, and customer experience, you will focus on maximizing net revenue and profitability while optimizing the partner success strategy to drive business with partners.

Responsibilities

● Build the infrastructure (models, playbooks, strategy, rules of engagement, key metrics) for delivering Wrike Customer Success with and via Citrix partners

● Build the infrastructure (models, playbooks, strategy, rules of engagement, key metrics) for delivering Professional Services engagements with and via Citrix partners

● Nurture and scale the delivery partner channel for Consulting, Solution Architecture and net new services in collaboration with Citrix’s strategic partners

● Take primary accountability for Wrike customer retention within the partnership channel

● Leverage learnings to create, get executive sponsorship for, and execute on the business plan for Partner Success - department budget, hiring strategy, profitability plan - as part of Citrix Partner Success

● Actively engage in GTM efforts with strategic partners, including ‘selling’ the value proposition of Partner Success to the partners

Basic Qualifications

● College degree or equivalent practical experience

● 10+ years of operational/execution leadership experience with deep expertise in Customer Success and Professional Services and knowledge of marketing, sales, services, technology, and business operations

● Demonstrated success operationalizing strategic initiatives and go-to-market programs globally

Cloud SaaS space

● Experience working with executive leadership and influencing key stakeholders

Preferred Qualifications

  • MBA or graduate degree

*LI-JB2

Functional Area:


 

Customer Success Management


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Apply Now

Not You?

You are now being redirected to complete your application