Enterprise Relationship Manager

Req ID: R31073

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Enterprise Relationship Manager

  • Madrid, Spain
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As an Enterprise Relationship Manager (ERM) Public Sector Accounts, you will build up strategic contacts at CIO, managing director and executive level and interact strongly with customer at the Senior Management level with support on building a relationship with C level contacts within these accounts.

Position overview

The ERM establishes relationships and sells Citrix products and services direct to a small portfolio of tier one strategic, complex, and tactically key accounts. Your experience in selling complex software solutions to large enterprise accounts to effectively build and lead teams of resources to achieve established account strategies within 5 of our most important and high profile accounts in Spain.

Responsibilities

  • Carry a revenue quota to meets or exceed sales targets and demonstrate continuous progress towards achieving account strategies.
  • You will provide day to day leadership and may act as a team leader.
  • Identify, develop, implement, and maintain account strategies to drive adoption of Citrix products and services revenue within assigned enterprise accounts and their subsidiaries and affiliates.
  • Draw up and implement analysis of key accounts, using EMEA methodology
  • Understand and document customer’s business and IT strategies, priorities and goals.
  • Establish and lead teams of internal and external resources to identify, pursue, and close specific opportunities consistent with account strategies.
  • Establish and maintain close relationships with inside sales, systems engineers, consultants and sales specialists to access and utilise appropriate internal resources.
  • Take on responsibility for overall project management – from acquisition of new IT projects to coordination of project participants.
  • Establish and maintain relationships with resellers, system integrators, and any other external partner to develop and achieve account strategies and opportunity plans.
  • Understand and navigate account procurement practices to successfully negotiate profitable licensing contracts.
  • Drive timely resolution of customer issues and ensures high levels of customer satisfaction with Citrix products and services.
  • Serve as the primary client contact for non-technical or support issues requiring customer concern.
  • Provide regular and efficient updates on assigned accounts to sales management.
  • Ensure accurate and timely forecasts and management reporting in SalesForce.com.

Basic Qualification

  • Substantial sales experience, selling software to large enterprise accounts. Public Sector. Experience working with external partners to develop and close business within enterprise accounts.
  • Demonstrated track record of establishing strategic executive level relationships to position and sell software and services to listed companies.
  • Proven ability to develop and maintain executive level relationships with both business and IT customers and develop and maintain strong working relationships with internal marketing, technology, implementation, and product development teams.
  • Strong consultative selling ability – critical questioning, listening, analytical, negotiation, communication, and presentation.
  • Proven ability to close large complex deals with enterprise accounts.
  • Demonstrated knowledge of strategic/large account sales techniques and processes including the ability to understand customer needs, overcome objections, develop business cases, and negotiate and close deals.
  • High energy, motivated self-starter attitude
  • Excellent written and verbal communication skills including the ability to effectively present to both technical and executive audiences in the local language and in English.
  • Solid understanding of Citrix competitive domain and technologies.
  • Fluent Spanish and English is a must have.

    Functional Area:

    Enterprise Relationship Manager


    What you’re looking for:

    Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

    Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

    We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

    The Benefits

    We offer a competitive total rewards package* that includes:

    • 18 weeks of paid parental leave
    • Health and wellness benefits
    • Employee assistance program
    • Retirement benefits
    • Time off and absence programs
    • Professional development and mentorship opportunities
    • Paid volunteer time and charitable matching of employee donations
    • Employee resource groups
    • And more!

    **Please note that benefits may vary based on location.


    Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

    Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

    Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

    By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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