HR Shared Services Coordinator

Department: Shared Services (AskHR)

Req ID: R33694

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HR Shared Services Coordinator

  • Bangalore, Karnataka, India
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:


Position Overview:

As HR Shared Services Coordinator you will be the part of our APAC HR Shared Services team. The APAC HR Shared Services team is the front-line contact for all employee and manager questions (how to for benefits, new hires, compensation, performance development, talent acquisition, training, references, and employee records). The team provides transactional & administrative support and works to drive process simplification, standardization & documentation across Citrix.

Role Responsibilities:

  • Serving as a first HR point of contact for all employee and manager enquiries
  • Responding to employee and manager enquiries through our centralized HR Case Management system
  • Administration of employment changes; transfer, promotion and ad hoc changes to include the issuance of supporting documentation, HRIS update and payroll processing
  • Assist with payroll administration as required
  • Set up and maintain HR personnel files
  • Assist with administration of benefits
  • Ownership of Leaver process
  • Participate and contribute to HR projects as the need arises
  • Update HRSS documents and processes as required
  • Provide general HR Administrative support as required

Basic Qualifications:

  • Bachelor’s degree or equivalent in HR.
  • 1-2 years business experience and exposure to employee documents and data in HR role
  • High level of discretion, ability to maintain confidentiality and professional maturity
  • Excellent attention to detail
  • Strong customer service and communication skills
  • Strong organization skills and ability to prioritize competing tasks
  • Administrative skills and experience following processes and documentation

What are the key characteristics that would make you an ideal candidate:

  • Ability to handle high volume of employee contacts daily while maintaining a positive attitude
  • Strong customer service skills
  • High level of focus and attention to detail and accuracy
  • Personable, able to comfortably deal with a variety of people
  • Experience with Microsoft office (Word, Excel, PPT, Outlook)  and exposure to other business applications
  • Drive and willingness to go the extra mile with a strong work ethic
  • Self-starter with demonstrated examples of using own initiative to drive change
  • High personal integrity required in handling confidential information
  • Ability to work effectively in multi-cultural and cross-functional teams
  • Excellent time management and organizational skills
  • Strong communication and interpersonal skills

Functional Area:

Shared Services (AskHR)

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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