Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Role Overview:

The IT Field Ops Specialist is a mid-level support position supporting both the help desk service management teams and IT operations teams. Support includes assisting with overall IT infrastructure, helping end-users with technical issues, and facilitating local and global projects.

About the role.
 

• Take ownership of helpdesk ticketing systems to diagnose, troubleshoot, and resolve level 1-3 support issues

• Support end-users both on-site in office and in remote offices using RDP tools 

• User Management and support including onboarding & offboarding employees; assigning, transferring, updating, and terminating user access

• Maintain on-site interconnected technology including Zoom Rooms, Teams Rooms, WAPs, televisions, and printers

• Maintain, build, and update repository of knowledge base articles and documented SOPs

• Collaborate with local and global teams to accomplish department and company-wide initiatives

• Act as liaison for all on-site technology vendors and IT-related facility operations 

• Administer systems for tracking corporate and onsite property equipment, inventory, and access.

• Facilitate audits and reporting for the upkeep of various systems to maintain security protocols

• Collaborate with local workplace operations team to perform workstation deployments by installing, monitoring, and supporting functions of desktop operating systems and related applications 

• Provide exceptional customer service to all company departments in resolving any functionality issues with business systems 

• Provide technical support for team and company events as well as interdepartmental collaboration projects

• Facilitate, track, and manage access requests and coordinate escalations when necessary

• Manage workload to meet deadlines and execute tasks efficiently

• Collaborate with IT operations team to facilitate on-site infrastructure projects

• Position is currently a hybrid role (60/40 in-office/remote). This will eventually shift to a full time in-office position

About You:  

• Highly organized, great communicator, and ability to execute independently

• Ability to learn quickly and think critically in ambiguous situations

• Understanding of work management tools or similar SaaS products preferred

• Understanding of with Active Directory, JAMF, and/or Intune preferred

• Ability to speak publicly 

• Configuration and installation of Windows and MacOS systems and application services running on these platforms

• Understanding of Google apps including Gmail in a G-Suite domain environment preferred

• Understanding of TCP/IP, DNS, DHCP, Proxy, Meraki Firewall and understanding of network security technologies preferred

• Understanding of with a wide array of network equipment including switches and routers preferred

• Ability to design and document test plans and results

• Strong troubleshooting skills

• Understanding of of VoIP technologies to troubleshoot issues with VoIP call quality preferred

• Ability to manage multiple tasks, set priorities, and meet required deadlines

• Demonstrated knowledge of hardware, software, and peripheral troubleshooting

• 2+ years’ experience providing end user technical support and managing a Windows/ Mac based environments in at least a medium size organization (50+ users) preferred

Functional Area:

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

• 18 weeks of paid parental leave
• Health and wellness benefits
• Employee assistance program
• Retirement benefits
• Time off and absence programs
• Professional development and mentorship opportunities
• Paid volunteer time and charitable matching of employee donations
• Employee resource groups
• And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.