IT Support Engineer

Department: Field Ops Engineering

Req ID: R30798

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IT Support Engineer

  • Patras, Achaia, Greece
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

For our Citrix office in Patras, we are looking for an experienced IT Support Analyst with deep understanding and hands-on experience in troubleshooting technical issues related to laptops, Citrix products, Multimedia and conferencing hardware, networking.

You will need to be a customer service & team-oriented person who will be responsible for maintaining, troubleshooting and communicating complex issues within the IT infrastructure.

You will excel in evangelism, leveraged communication, innovation, solving technical problems and rapidly learning and evaluating new technologies.

Additionally, you will collaborate with the fellow IT team globally, having the unique abilities to think/plan strategically and, if needed, be hands-on technically to deliver the anticipated outcomes.

You will work with

  • The latest Citrix technologies and products, including Citrix content collaboration, Virtual Apps and Desktops

  • A skilled and highly efficient team located in different countries across EMEA

  • Projects in collaboration with our operations team (Security, networking, messaging)

  • Windows server tools for system administration (Active directory, PowerShell, Exchange, Printer servers)

You will be responsible for

  • Providing onsite support in the Citrix office in Dublin, with 250 users.

  • Provide remote support to the remote Citrix offices in EMEA.

  • Maintain and support the Audio / Video system, located in conference rooms.

  • Provide management with regular reports of the support given onsite, status of the incidents, and pending tasks

  • Work with global projects as requested, as part of Global Technology and Security initiatives

  • Coordinate escalation of major issues with Level 3 operations, engineering and other departments.

  • Onboard new hires, providing users with the tools needed to start being productive from day one.

  • Reimaging and installing tools in new acquired assets (Windows and Mac)

  • Perform various system administrator tasks, using Active Directory, PowerShell, Exchange Management console

  • Create training materials, using standard templates, for use by IT Support teams and end users; perform content reviews and update as needed.

Qualifications

  • Demonstrated technical troubleshooting skills in various environments (Windows, Mac, Network, Security).

  • Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.

  • Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.

  • Demonstrated organization, priority planning, and time management skills.

  • Demonstrated customer service orientation.

  • Working knowledge of Service Desk incident management tools.

  • Able to communicate highly technical information as necessary to both technical and non-technical personnel.

  • Ability to absorb new technical information and skills that will need to be incorporated into personal support portfolio.

  • Must be reliable, dependable, flexible and able to multi-task with priority.

  • Able to manage incidents and tasks within SLAs.

  • A solid understanding of most major operating systems, Active Directory, and networking technologies.

  • An up-to-date understanding of imaging technologies.

  • A basic understanding of telephony components.

  • Solid proficiency in hardware and software troubleshooting.

  • Demonstrated understanding of Microsoft Office products.

  • Microsoft product certifications are a plus.

  • Experience with Citrix products are a plus.

Functional/Technical Requirements

  • Degree in Computer Science or a related IT field or equivalent.

  • Must have previous experience in a help desk or technical environment, including desk side support.

Functional Area:

Field Ops Engineering


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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