Lead Business Process Analyst

Department: Business Process Analysis

Req ID: R33149

Apply Now

Lead Business Process Analyst

  • Remote, Connecticut, United States
  • Remote, Delaware, United States
  • Ft Lauderdale, Florida, United States
  • Remote, Florida, United States
  • Remote, Kentucky, United States
  • Remote, Maine, United States
  • Remote, Maryland, United States
  • Remote, Michigan, United States
  • Remote, New York, United States
  • Remote, North Carolina, United States
  • Remote, Ohio, United States
  • Remote, Pennsylvania, United States
  • Remote, Rhode Island, United States
  • Remote, South Carolina, United States
  • Remote, Vermont, United States
  • Remote, Virginia, United States
  • Remote, Washington, D.C., United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

About the role: 

The Lead Business Process Analyst will lead sales process improvement initiatives through the disciplined use of measurements, accountability, analysis, and discussion of process alternatives in order to arrive at best practices.  

About you: 

You are a recognized subject matter expert in sales’ business processes and related systems.  You are a good team player, enjoy mentoring, are responsive and deadline oriented. 


As Lead Business Process Analyst you will: 

  • Use your understanding of processes, policies and systems to help design solutions to increase efficiencies and productivity and eliminate sales blockers.   

  • Manage large projects or processes and partner with technical teams (e.g., IT and Sales Systems), other operations teams (Sales Ops, Marketing Ops, Revenue Operations, Supply Chain, Customer Service, etc...) to identify, plan and drive improvements.   

  • Advise business groups by providing strategic direction to initiative prioritization, integration, and resource application. 

  • Interface with sales reps and their management, gathering feedback, providing guidance, and being empathetic to pain points.  Assess feedback to make data driven recommendations on priorities. 

  • Work to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices 


Preferred Qualifications: 

  • Ability to interact effectively with executives, functional groups and peers to gain commitment and cooperation from others 

  • Excellent oral and written communications skills, as well as excellent presentation skills; ability to lead internal meetings 

  • Business process improvement implementation skills: process data analysis, conceptual and detailed design, configuration, testing, training, change management, and support 

  • Solid understanding of data quality issues and ability to recommend best practices for ensuring/validating data quality 

  • Experience with Salesforce, Conga/Apttus CPQ 

  • SaaS/tech industry experience preferred 

Basic Qualifications:  

  • Broad knowledge of project management and sales operations experience 

  • Must have experience influencing business leaders and peers about the proper use of standard business process flows and system functionality 

  • Requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience 




Functional Area:


Business Process Analysis

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Apply Now

Not You?

You are now being redirected to complete your application