Lead Partner Customer Success Manager

Department: Customer Success Management

Req ID: R33151

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Lead Partner Customer Success Manager

  • Alpharetta, Georgia, United States
  • Downers Grove, Illinois, United States
  • Burlington, Massachusetts, United States
  • Parsippany, New Jersey, United States
  • Portland, Oregon, United States
  • Dallas, Texas, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Job Posting By Recruiter

At Citrix, we are crafting the future of how people work, and we are transforming the employee experience with the only intelligent workspace that organizes, guides, and automates work. Our Partner Customer Success team works to enable, guide, and influence our customers on that journey.

We are looking for a Lead Partner Customer Success Manager to join our Customer Success Management organization. This location is flexible; however, we prefer you to be located near Raleigh, NC, Fort Lauderdale, FL, or Santa Clara, CA and may require travel to support partner meetings and events.

In this role, you will lead a portfolio of our strategic subscription/SaaS Partners. Your ultimate goal is to ensure that Partners are helping their customers actively use, expand, and renew their portfolio of Citrix products and services. You’ll do this by focusing on success planning, adoption and expansion management strategies, driving towards key business outcomes as your Partners’ strategic advisor.

Primary Responsibilities:

  • You will be a trusted advisor with partner stakeholders and executive sponsors to lead the customer experience, drive adoption and ensure customers are leveraging the solution to achieve business value over the lifetime of their subscription.
  • You will help coordinate Citrix resources to ensure the right focus and technical resources are applied to maximize customer success, including working closely with the Technical Account Manager, Sales, Engineering and Product Management.
  • You will apply a proven Customer Success methodology to lead Partners through all phases of the customer journey and are responsible for crafting the Success Plan for customers.
  • You will facilitate relationships between business and technical teams, identifying business drivers, understanding user-centric design, navigating customer processes and providing technical expertise related to Citrix products and the customer's technology environment.

You should have these basic Qualifications:

  • B.S. degree from an accredited university is required or relevant experience
  • A minimum 8 years professional experience.
  • A minimum of four years in Customer Success or Channel with preferable experience renewing and growing customers’ subscriptions.
  • Customer relationship management experience – large/sophisticated enterprise, customer facing and executive level customer relationship and account management.
  • Professionalism and confidence to work closely with, and advise, senior executives.
  • Ability to travel as needed to visit and work on-site with customers.
  • Domain knowledge of foundational network architecture concepts.
  • Professional knowledge of cloud service providers including AWS, Azure, and Google Cloud Platform

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

#LI-MC1

Functional Area:


 

Customer Success Management


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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