Lead Technical Account Manager -Networking (Remote)

Department: Technical Account Management (TAM)

Req ID: R31923

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Lead Technical Account Manager -Networking (Remote)

  • Ft Lauderdale, Florida, United States
  • Remote, Florida, United States
  • Alpharetta, Georgia, United States
  • Remote, Georgia, United States
  • Remote, Illinois, United States
  • Remote, New Jersey, United States
  • Raleigh, North Carolina, United States
  • Remote, North Carolina, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Position Summary

The Senior Technical Account Manager (Sr TAM) focuses on being a trusted business advisor to CSS Priority Support customers, primary building, and maintaining relationships between Support and assigned customers. The Sr TAM has high transparency and interacts with many groups internally and externally to help achieve World Class level of customer service and happiness.

The Sr TAM is also valued as a single point of contact and the ‘face of Citrix’ to their outstanding customers.

The position builds a solid foundation and extends the relationship between the company and customers focusing on customer service and happiness. The Sr TAM is a skilled communicator, coordinator of resources, and single point of post-sale. The Sr TAM also crafts and provides content, mentoring, and leadership through more difficult scenarios across the TAM team.

The ideal TAM is a great teammate, enjoys working hard, exhibits integrity, is dedicated to meeting and exceeding expectations, establishing relationships, has tight-knit teamwork skills, can learn new technologies quickly, and uses their time efficiently. The TAM will likely be required to travel to customer sites up to 30% depending on customer requirements.

Role Responsibilities:

Business Focus:

  • Develop relationships with key business and IT partners and become a specialist on a customer’s implementation by understanding their top business goals and priorities.
  • Attains trusted advisor status and becomes the single point of contact within Citrix, using peers in support, engineering, consulting, and education to address customer issues
  • Investigate the client’s business objectives, anticipate current and future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state.
  • Provides openness into potential opportunities and problem areas that could impact the relationship between the customer and Citrix – Lead generation
  • Consistently influences new product and services deals within customer base along with assisting with the selling of Priority and Priority Plus service offerings
  • Provide strong delivery leadership within the account team for Citrix CSS Priority Accounts

Technical Focus:

  • Ensures an excellent support experience with customers to increase the value of their investment in Citrix technologies and to help drive increased adoption.
  • Identifies trends and prevents issues from occurring by being proactive.
  • Act as an effective technical interface between the customer and Partner concern / Product Development - by providing clear issue documentation and by using productive multi-functional working relationships with senior-level players in their area of expertise.
  • Independently de-escalates/defuses sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication.
  • Participate in the product release cycle through requirements gathering, design, configuration, and user acceptance testing

Internal Focus:

  • May participate in interviewing and training new team members.
  • Crafts proactive content that is made available for other TAMs to redistribute
  • Able to advocate other groups or organizations within Citrix for customer-specific deployments and product requirements
  • Develop project management skills through participation in projects

Basic Qualifications

  • Requires a University Degree or equivalent experience and minimum 5 years meaningful experience; or Master’s degree with 3 years relevant experience
  • Deep understanding of Citrix Networking Products within the customer's environment and understands how these are leveraged and the impact that they have on the customer's business outcomes
  • Ability to work across teams to find the most appropriate solutions
  • Ability to work in highly visible, sometimes stressful situations and be successful
  • Deliver presentations and mentorship to customers on various Citrix subjects
  • Aptitude for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.

Preferred

  • Professional industry certifications, with a focus on Microsoft and/or networking with Citrix products a plus
  • Possess Citrix Certified Administrator or Professional certification or industry equivalent certification
  • Able to travel as required (up to 30%)

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

#LI-AP3

Functional Area:


 

Technical Account Management (TAM)


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

President Biden released an Executive Order stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Apply Now

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