Lead Technical Account Manager - Virtualization

Department: Technical Account Management (TAM)

Req ID: R31762

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Lead Technical Account Manager - Virtualization

  • Remote, Connecticut, United States
  • Remote, Delaware, United States
  • Remote, Massachusetts, United States
  • Parsippany, New Jersey, United States
  • Remote, New Jersey, United States
  • Remote, New York, United States
  • Remote, Vermont, United States
  • Remote, Washington, D.C., United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Position Overview

The Lead Technical Account Manager provides a high level of technical leadership for Enterprise Support customers and works with expert technical staff to remediate any technology health-related issues. In addition, you will work to reduce risk to the environment through a range of problem resolution and proactive services aimed at maximizing the value of Citrix products and growing customer skills. You will lead high impact business discussions through an in-depth understanding of the product portfolio. You drive effective engagements and have high-level written and verbal communication skills. You will refer more sophisticated problems to higher level technicians. Knowledge of operational systems may be broad, but not as in-depth as a field engineer.

Role Responsibilities

  • Works to achieve operational targets with major impact on the departmental results.
  • Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.).
  • May manage large projects or processes that span outside of immediate job area.
  • Responsible for making moderate to significant improvements of processes, systems or products to improve performance of job area.
  • Able to travel as the need arises (up to 30%)

Basic Qualifications

  • University Degree or equivalent experience
  • 8+ years of proven experience
  • Strong business acumen and technical aptitude
  • Ability to navigate, advance, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems
  • Ability to work across teams to find the most appropriate solutions
  • Able to tailor verbal and written communication to all targeted audiences

Preferred Qualifications

  • Technical Consulting or Customer Success background
  • At the least 3+years of virtualization and enterprise account management experience
  • Citrix virtualization certifications (CCA-V, CCP-V, CCE-V)
  • PMP, ITIL, or Six Sigma certifications

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

#LI-AP3

Functional Area:


 

Technical Account Management (TAM)


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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