Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You will work with Network Operations global team. You will work with other IT and business teams to deliver best in class enterprise products and support to Citrix internal users. With your team, you will enable the build out, onboarding and operational support of user facing systems and solutions, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected contacts. This role calls for a balance of leadership, hands-on technical skills, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You should have extensive experience with network and cloud technologies including Citrix and Cisco. You will need to be able to proactively work alongside your team members in solutioning and solving technical tasks. This is an “Admin Account” position.

Position overview

In this role, you will be a hands-on, technical team lead that leads and participates directly in implementing and supporting solutions as part of the Network Operations and Network Services team within Citrix IT. The overall team is responsible for all IT managed data network and network connectivity. The team also has responsibility for management of Cloud enabled components / other private and public cloud based systems, as well as Network Device Management and Monitoring Platforms (PRIME/DNAC/NetBrain/SolarWinds) and software maintenance of these platforms. The ideal candidate will be a self-motivated problem-solver and systems thinker. You are passionate about your work and detail-oriented. You like to use data to influence decisions, and enjoy communicating with people at all levels of the organization.

Roles and Responsibilities

• Leading and managing a team of high-performing individual contributors and their ongoing talent development
• Join in as a technical expert to assist the team with problem resolution and technical solutions.
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
• Partner with Global Security Architecture team to ensure secure configurations
• Manage production environments - driving consistent service delivery and operational excellence through the use of monitoring and automation
• Act as a technical expert, drive roadmaps and strategy with the Sr.Manager of Network Services
• Support network infrastructure and IT systems across multiple corporate locations, datacenters and in the cloud
• Identify opportunities for improved proactive monitoring of systems & applications
• Maintain IT Compliance and Change Control processes
• Research and evaluate emerging technologies, hardware, and software
• Ensure adherence to standard operating procedures and change management guidelines
• Support the 24x7 operation of global data network infrastructures
• Work with telecommunication providers, internal Field Services, and other infrastructure teams on incident resolution
• Good problem management/resolution capability with hands on ability and customer facing skills
• Sound Knowledge and understanding of ITIL framework and process
• Understanding of SAFe Agile process is desirable

Basic Qualifications

• Relevant Bachelor’s degree or equivalent experience
• Five years of work experience with communications networks or the equivalent in training and experience.
• Two years management experience with proven leadership abilities.
• Ability to be hands on and technical to support systems and infrastructure
• Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business
• Customer solutions oriented, with strong verbal and written communication and organization skills
• Operations focused with customer support background.
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail

Functional Area:

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

• 18 weeks of paid parental leave
• Health and wellness benefits
• Employee assistance program
• Retirement benefits
• Time off and absence programs
• Professional development and mentorship opportunities
• Paid volunteer time and charitable matching of employee donations
• Employee resource groups
• And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.