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The Principal Onboarding Program Manager is a specialized role within the Worldwide Sales Enablement team responsible for leading the activities involved in the design, preparation, delivery and needs assessment of the program that provides formal sales and business training to new field sales employees globally.
Partners the other Onboarding Program Managers, in a team lead capacity, to assess and implement processes and training initiatives to support organizational strategies. Approves and/or develops content, methods, and materials for training and delivers courses. Prepares operational plans including the method, media, and documentation to be presented. Instructs and coaches participants in classroom lectures and group sessions. Works with cross-functional teams, at all levels, to lead regular assessments, investigate issues and communicate program changes to ensure delivery, materials, and timing meet the organization’s goals. Trains and coaches newer/junior team members on content, processes, and delivery, as needed. The Onboarding Program Manager will report to the Director, Global Onboarding & Learning Curriculum.
Primary Duties / Responsibilities
New Employee Sales Training Program Management. Oversees all aspects the New Employee Sales Training program for the geo and supports the team globally as a team lead by driving innovation and collaboration. This includes cultivating relationships with teams across Citrix (both in geo and globally) to identify learning needs and propose appropriate learning solutions for new hires. Identify, and inform team of, new learning approaches, technology, and tools via continuous research to ensure our programs deliver innovation.
Coaching and Mentoring. Be known as a sales onboarding master, providing guidance for new sales employees, leaders and team members. Includes delivering feedback to new hires, their managers, and junior team members with recommendations for next steps in a clear and structured way. Act as interim Principal Onboarding Manager, as needed.
Communications and Networking. Establish collaborative relationships with sales leaders, global training partners, human resources, IT, external vendors, marketing, sales support, and any other teams that support the sales organization. Regularly, and proactively, communicate with sales enablement and sales leaders/executives (along with other key teams within Citrix) to successfully implement strategic goals and influence others to agree/accept new concepts, practices and approaches. Make sure training schedules are communicated appropriately to upper management, management, mentors/peer champs, and all the participants involved in the training program.
Metrics, Tracking and Improvements. Continuously look for opportunities to streamline, automate and improve current programs and processes. Provide measurable input into new products, processes, standards and/or operational plans that will have impact on the achievement of overall results. Focus on impact measurement through data collection and analysis (surveys, assessments, certification, etc.) and assist with setting operational targets. Work to achieve operational targets by collaborating and leading teams’ efforts towards goals. Create and lead the execution of plans to track new employees progress through the program, partnering with the Principal Onboarding Manager, Program Managers and Program Coordinators on all required logistics to achieve department needs and goals.
Instructor Led Training (ILT) Development and Facilitation. Use appropriate tools and delivery methods to lead the blended learning delivery of new employee sales training programs for Citrix employees globally, including locations outside of North America. Evaluate the need for, and partner with, training vendors to deliver targeted training solutions, when appropriate. Must be certified and have a successful track record of delivering the sales methodology and skills workshops that are part of the training program.
Checkpoint/Assessment Facilitation. Lead and facilitate the checkpoint process, communicating valuable feedback to new employees and their managers. Identify and craft appropriate development plans based on checkpoint results to ensure learning objectives are met. Escalate low performers with un-responsive managers to sales and enablement leadership, including a plan of action to get them back on track. Regularly assess the checkpoint content and process to ensure they align with program/organizational objectives. Proactively lead and execute plans for adjustments, as required to meet goals.
Content Development and Management. Ensure training programs align with organizational goals, product releases, and other programs ran by different departments. Direct the creation and centralization of geo-specific, blended learning materials (videos, guides, presentations, etc.) for ease of access and use by all teams. Identify operational / training gaps, create plans to address gaps, present plans to leadership and lead execution of agreed upon plans, delegating to other team members, as needed. Provide measurable feedback and guidance to the content development team for the maintenance and improvements of the content and platforms that host training content and schedules.
Qualifications and Requirements (Abilities, Education, Experience, Skills)
Expert at presenting in front of large and small groups, delivering critical messages to global audiences.
Have a deep understanding of Citrix products, messaging, competition, strategies, overall objectives, and the organization’s business and direction.
Demonstrated ability to manage large, complex projects.
Strong presentation, project management, problem-solving and organizational skills
Ability to effectively communicate (verbally and written) with executive leadership globally regarding matters of significant importance to the organization.
Strong relationship-building and change management skills to interact with and influence cross-functional teams within sales and other business units throughout Citrix.
Demonstrated ability to work with, communicate and influence resources at various levels of the company and in all areas of the organization.
Strong leadership skills and ability to mentor and develop junior resources, including delivery of feedback and improvement plans
Ability to handle multiple tasks simultaneously and to complete assignments given aggressive time constraints with high quality level.
Proficiency in establishing relationships with sales executives and field resources as well as executives in other areas of the Sales and Services organization.
Previous experience selling Citrix, training how to sell Citrix or similar solution
Experience training seasoned sales professionals and sales leadership in a multi-cultural environment
Understanding of a multi-channel sales environment
Advanced Microsoft Office suite skills, specifically Outlook, Excel and PowerPoint
Certified to deliver the program’s current sales methodology and sales skills workshops
Bachelor’s degree with at least 12 years of prior relevant experience (ideally combined of direct sales and training/enablement); or master’s degree with 8 years
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We offer a competitive total rewards package* that includes:
**Please note that benefits may vary based on location.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
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