Principal Sales Onboarding Program Manager

Department: Enablement

Req ID: R32755

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Principal Sales Onboarding Program Manager

  • Singapore, Central Singapore
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

The Principal Onboarding Program Manager is a specialized role within the Worldwide Sales Enablement team responsible for leading the activities involved in the design, preparation, delivery and needs assessment of the program that provides formal sales and business training to new field sales employees globally.

Position Summary

Partners the other Onboarding Program Managers, in a team lead capacity, to assess and implement processes and training initiatives to support organizational strategies. Approves and/or develops content, methods, and materials for training and delivers courses. Prepares operational plans including the method, media, and documentation to be presented. Instructs and coaches participants in classroom lectures and group sessions. Works with cross-functional teams, at all levels, to lead regular assessments, investigate issues and communicate program changes to ensure delivery, materials, and timing meet the organization’s goals. Trains and coaches newer/junior team members on content, processes, and delivery, as needed. The Onboarding Program Manager will report to the Director, Global Onboarding & Learning Curriculum.

Primary Duties / Responsibilities

  • New Employee Sales Training Program Management.  Oversees all aspects the New Employee Sales Training program for the geo and supports the team globally as a team lead by driving innovation and collaboration. This includes cultivating relationships with teams across Citrix (both in geo and globally) to identify learning needs and propose appropriate learning solutions for new hires. Identify, and inform team of, new learning approaches, technology, and tools via continuous research to ensure our programs deliver innovation.

  • Coaching and Mentoring. Be known as a sales onboarding master, providing guidance for new sales employees, leaders and team members.  Includes delivering feedback to new hires, their managers, and junior team members with recommendations for next steps in a clear and structured way. Act as interim Principal Onboarding Manager, as needed.

  • Communications and Networking. Establish collaborative relationships with sales leaders, global training partners, human resources, IT, external vendors, marketing, sales support, and any other teams that support the sales organization. Regularly, and proactively, communicate with sales enablement and sales leaders/executives (along with other key teams within Citrix) to successfully implement strategic goals and influence others to agree/accept new concepts, practices and approaches. Make sure training schedules are communicated appropriately to upper management, management, mentors/peer champs, and all the participants involved in the training program.

  • Metrics, Tracking and Improvements. Continuously look for opportunities to streamline, automate and improve current programs and processes. Provide measurable input into new products, processes, standards and/or operational plans that will have impact on the achievement of overall results. Focus on impact measurement through data collection and analysis (surveys, assessments, certification, etc.) and assist with setting operational targets. Work to achieve operational targets by collaborating and leading teams’ efforts towards goals. Create and lead the execution of plans to track new employees progress through the program, partnering with the Principal Onboarding Manager, Program Managers and Program Coordinators on all required logistics to achieve department needs and goals.

  • Instructor Led Training (ILT) Development and Facilitation.  Use appropriate tools and delivery methods to lead the blended learning delivery of new employee sales training programs for Citrix employees globally, including locations outside of North America. Evaluate the need for, and partner with, training vendors to deliver targeted training solutions, when appropriate. Must be certified and have a successful track record of delivering the sales methodology and skills workshops that are part of the training program.

  • Checkpoint/Assessment Facilitation. Lead and facilitate the checkpoint process, communicating valuable feedback to new employees and their managers. Identify and craft appropriate development plans based on checkpoint results to ensure learning objectives are met. Escalate low performers with un-responsive managers to sales and enablement leadership, including a plan of action to get them back on track. Regularly assess the checkpoint content and process to ensure they align with program/organizational objectives. Proactively lead and execute plans for adjustments, as required to meet goals.

  • Content Development and Management. Ensure training programs align with organizational goals, product releases, and other programs ran by different departments.  Direct the creation and centralization of geo-specific, blended learning materials (videos, guides, presentations, etc.) for ease of access and use by all teams. Identify operational / training gaps, create plans to address gaps, present plans to leadership and lead execution of agreed upon plans, delegating to other team members, as needed. Provide measurable feedback and guidance to the content development team for the maintenance and improvements of the content and platforms that host training content and schedules.

Qualifications and Requirements (Abilities, Education, Experience, Skills)

  • Expert at presenting in front of large and small groups, delivering critical messages to global audiences.

  • Have a deep understanding of Citrix products, messaging, competition, strategies, overall objectives, and the organization’s business and direction.

  • Demonstrated ability to manage large, complex projects.

  • Strong presentation, project management, problem-solving and organizational skills

  • Ability to effectively communicate (verbally and written) with executive leadership globally regarding matters of significant importance to the organization.

  • Strong relationship-building and change management skills to interact with and influence cross-functional teams within sales and other business units throughout Citrix.

  • Demonstrated ability to work with, communicate and influence resources at various levels of the company and in all areas of the organization.

  • Strong leadership skills and ability to mentor and develop junior resources, including delivery of feedback and improvement plans

  • Ability to handle multiple tasks simultaneously and to complete assignments given aggressive time constraints with high quality level.

  • Proficiency in establishing relationships with sales executives and field resources as well as executives in other areas of the Sales and Services organization.

  • Previous experience selling Citrix, training how to sell Citrix or similar solution

  • Experience training seasoned sales professionals and sales leadership in a multi-cultural environment

  • Understanding of a multi-channel sales environment

  • Advanced Microsoft Office suite skills, specifically Outlook, Excel and PowerPoint

  • Certified to deliver the program’s current sales methodology and sales skills workshops

  • Bachelor’s degree with at least 12 years of prior relevant experience (ideally combined of direct sales and training/enablement); or master’s degree with 8 years

Functional Area:


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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