Principal Security Domain Specialist

Req ID: R33392

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Principal Security Domain Specialist

  • London, United Kingdom
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As the Security Domain Specialist you will provide technical support to sales Reps and Partners on customer deals across the sales cycle by leveraging strong technical knowledge of Citrix solutions.  You will drive development of technical offerings to meet customer business needs under the guidance of product specialists and/or ERM/CAM account reps. You will support enterprise, corporate, and mid-market accounts, working with Citrix resources and Channel/Alliance partners to define offering and develop solutions, coordinated by Product Sales Specialist where present. Provides insight on technology trends, product developments, and technical capabilities, engaging with the customer to drive technical understanding of solution and value for business needs.  Providing expertise in technical sales presentations to address issues/objections, conducting technical presentations and/or demonstrations.

The Security Domain Specialist is a Sales overlay role directly supporting Networking, SDWAN and Workspace Sales teams into a new and exciting security market. Domain Specialists are responsible for technical relationships with Sales, customers and prospects, identifying and matching technology capabilities with our customers’ business and security needs.

Primary Duties / Responsibilities

  • Establish yourself as a trusted advisor and technical expert with both prospects and customers while working alongside the sales teams and partners within given territory.
  • Build and maintain relationships with key customers in the Geos to solidify reference accounts and to assist the account teams with defining plans to drive more business.
  • Develop and maintain strong technical relationships with Citrix partners (reseller, distribution, system integrators, and alliances) which improve sales productivity.
  • Excellent knowledge and proven experience selling to enterprise customers.  Knowledge of enterprise network security technologies including but not limited to:  HTTP and web security technologies, proxies, caches, firewalls, SSL/TLS, GRE and IPsec tunneling, DNS, load balancing, WAN optimization technologies, VPN's, DLP, anti-virus, spam and spyware solutions (Gateway and SaaS), detection of advanced threats, malware detonation/sandboxing, killchain, and analytics.  
  • Requires knowledge of core security and auditing frameworks used by enterprises globally.
  • Maintains a low-level understanding of auditing, legal and data sovereignty concepts and tools used by enterprises to translate requirements and formulate value added solutions for customers.
  • Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated Workspace and Security solutions
  • Architect and propose validated solutions and security frameworks which address the identified cybersecurity problems in each unrivaled environment
  • Maintains a keen awareness of competitive landscape, market trends and security paradigms across the customer base. 
  • Build, evaluate and improve field enablement training and assets for Sales and Presales resources. As experts in security solutions and Zero Trust architectures, a large volume of field enablement material will be developed from this team.
  • Works closely with Product Leadership to articulate industry trends, customer needs and product improvement areas. Occasionally, supplements Product Management resources in product conversations with customers.
     

Qualifications (knowledge, skills, abilities)

  • Demonstrated ability to develop and maintain relationships with executive decision makers and stakeholders across large complex customers.
  • Demonstrated knowledge of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technically close deals.
  • Maintain an understanding of industry trends and market dynamics and can clearly converse with customer executives about the dynamics of these trends.
  • Expert level understanding of SASE technologies and methods, understanding how Citrix solutions fit within this space.  
  • Able to articulate and understand the customer strategy and Citrix solution strategy to a technical level of detail for their technical area of focus.
  • Ability to anticipate and diffuse complicated technical and political situations with partners and customers.
  • Must be flexible, dependable, and capable of quickly learning new products and technologies.
  • Successfully establish credible relationships with other organizations including as Products, Product Marketing, Customer Success and Engineering.
  • Excellent oral and written communications skills, as well as excellent presentation skills.
  • Strong work ethic, attitude and follow through ability.
  • Possesses high level of specialized sales and product solution knowledge.
  • Viewed as an industry expert internally and externally.
     

Requirements (Education, Certification, Training, and Experience)

  • Bachelor’s degree or equivalent experience
  • 6+ years Pre-Sales or systems engineering experience in high tech with a record of success in driving customer adoption of technology. Expertise in the following technology areas:
  • Core Networking, Routers and Switches, Load Balancing, WAN optimization, SD-WAN, GRE and IPsec tunneling
  • Web security technologies including but not limited to CASB, Acess Control, Secure Web Gateway, NGFW, IDS/IPS, DLP, Malware sandboxing, Content filtering, SSL Inspection, intrusion prevention and analytics
  • Authentication technologies including 2FA, LDAP, SAML, OIDC, FIDO2 experience desirable
  • Virtualization and specifically VDI implementations a plus
  • Expertise in security focused architectural requirements across public clouds including Azure, GCP and AWS
  • Deep understanding of cybersecurity products, integrations, and critical cyber threats facing enterprise environments.
  • Solid listening skills. Can quickly digest information and respond in an accurate and concise manner. Has the ability to respond appropriately to complex questions. 
  • Relevant Industry Certifications Preferred:  CCIE, CISSP, CCSP or equivalent.
  • Extensive account management experience, preferably with experience managing large and / or strategic global accounts
  • Deep and broad experience across industry technologies
     

Physical Demands / Work Environment

  • Ability to travel 50% within assigned territories (once Covid19 health advisories are lifted)

Functional Area:

Sales Engineer


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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