Professional Services Consultant

Department: Consulting

Req ID: R30715

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Professional Services Consultant

  • Tokyo, Japan
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Role Responsibilities:

  • Leading the most complex professional services engagements for Wrike customers.
  • Tracking and maintaining accurate client records and successfully completing key onboarding services milestones using Wrike, Salesforce, and other systems. 
  • Working with customers to generate reference stories, and lead best practice creation
  • Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
  • Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth hand-offs before and after on-boarding.
  • Acting as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resources to ensure on-time delivery of deployment milestones, trainings, and launch.
  • Scoping strategic Professional Services engagements and assisting the sales team in positioning the value of those services.
  • Building and configuring API integrations between Wrike and other solutions.
  • Acting as a coach/mentor for team members in the organisation.
  • Self-educating on work management methodologies, productivity hacks, and sharing that knowledge with the rest of the team    

Basic Qualifications:  

  • Bachelor’s degree or relevant experience
  • Fluency in Japanese and English is necessary,
  • 3+ years of professional experience in a customer facing environment, ideally with organisations adopting new software solutions and technologies.  

Preferred Qualifications:  

  • Outstanding verbal and written communication skills. -
  • Proven experience in presentation skills to all levels of an organisation, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed. -
  • Passionate about personal and team productivity -
  • Proven experience in integrating multi-vendor IT systems and using APIs etc. -
  • Excellent understanding of standard business process and organisational structure. -
  • Experience of Marketing and creative team’ process is a plus
  • Strong experience in using project management methodologies such as Agile, PMI, Lean
  • Experience in managing change within organisations that are adopting new technology - Proven ability to coach and mentor senior colleagues
  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience.
  • Fluency in additional languages such as Korean, Mandarin, Cantonese is a strong plus.

#wrikejob

Functional Area:

Consulting


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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