Professional Services Consultant, Wrike

Department: Consulting

Req ID: R30329

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Professional Services Consultant, Wrike

  • Dallas, Texas, United States
  • Remote, Texas, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We are seeking a talented Professional Services Consultant to join our Professional Services team, which is a critical part of our Client Success organization. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.

As part of our Client Success organization, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work:

 Fail Gloriously   |   No Egos   |   One Wrike   |   Embrace Change Fearlessly   |   Best Ideas Win

Responsibilities

  • Leading individual customer engagements, and participating in or leading larger global customer rollouts.

  • Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.

  • Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.

  • Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.

  • Managing successful completion of customer engagements while achieving critical success metrics.

  • Advocating for the customer and assisting in the prioritization of new product features

  • Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.

  • Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams

  • Mentoring junior members of the Wrike team.

About you

  • 8+ years in project management, consulting and customer facing roles.

  • Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)

  • Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike

  • Extensive understanding of and ability to apply change management principles

  • Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO

  • Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.

  • Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.

  • Excellent verbal, presentation and written communication skills

  • Effective communication across all levels of an organization, particularly executive stakeholders

  • Ability to manage difficult audiences and complex client relationships with finesse and poise.

  • Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.

  • Firm sense of accountability and ownership of work

  • Superior personal organization and time management skills

  • Customer-centric, energetic person with extensive consulting skill set

  • Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

  • Ability and willingness to travel up to 75% of time to client sites across the Americas

  • Possess qualities that make a good Wriker:

    • Critical thinker, generally curious — a true problem solver

    • Passionate about learning and improving every day, and motivated to excel

    • Open to feedback; coachable

    • Strong team player; tendency to put others first

    • Self-starter with strong ownership skills, willing to go above and beyond the job description

    • Creative and innovative

Nice to have

  • Relevant Master’s degree (MBA or similar) a plus

  • Experience working in a SaaS environment

  • Ability to position Wrike into an existing integrated ecosystem

Perks & Benefits

At Wrike, you’ll benefit from unlimited PTO, medical & dental care, commuter benefits, daily catered meals & snacks galore, team off-sites & happy hours.

Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons in to the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

Functional Area:


 

Consulting


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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