Regional Employee Relations Manager, EMEA

Department: Employee Relations

Req ID: R33111

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Regional Employee Relations Manager, EMEA

  • London, United Kingdom
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As the Regional Employee Relations Manager (RERM) for the Employee Relations Centre of Excellence (COE) you will be a key contributor to the Global Employee Relations Community and actively participates in the other COEs.

You possess extensive Human Resources experience in multiple disciplines but with a keen focus on Employee Relations and Shared Services across EMEA. You also interact and influencing with senior management.

Position Overview

You partner with the Regional Employment Law group and closely collaborate on employment related matters. This position is responsible for investigating and resolving employee relations that are medium to complex complaints and conflicts in the workplace. The RERM will work in conjunction with our HR Business Partners (HRBP) and Managers to administer Performance and Corrective Action Processes, investigations and other HR and Compliance programs.  This role serves as an advisor to HR Business Partners, Citrix managers and senior management regarding policies and procedures related to the management of their team. As the RERM, you will participate in the development and management of select ER programs to drive consistency when possible and customisation as necessary.

Role Responsibilities

  • Advise and support HRBPs, managers and employees with resolution of employee behaviour and performance issues, career counselling and management coaching; conduct internal investigations into allegations of employee misconduct; support escalated leaves of absence; facilitate effective and compliant organisational restructurings; provide employee relations training and advice to internal business and HR stakeholders. Obtains all necessary approvals for terminations
  • Assist others in the prioritisation of employee-related issues and plans for on-going employee relations improvements
  • Evaluate, analyse and participate in addressing situations or data with employees, managers and stakeholders that require knowledge of company process, policies, and business needs
  • Facilitate on-going performance management process on complex cases
  • Manage complex ER cases to resolution independently and in collaboration with peers, ER management and legal counsel
  • Provide direction and mentorship to other HR team members in employee relations, ensure fair treatment of employees, review/ and recommend revisions to policies and programs
  • Regularly interact with HRBPs, management on matters concerning several functional areas, divisions or geographies
  • Influence and gain buy-in from managers in sensitive situations, while building the relationship
  • Coach HR team and HRBP of geographically distributed employees
  • Manage and independently coordinate specific activities in large scale staffing initiatives and restructuring
  • Collaborate with ER and T&OD management on program development and facilitate training on Performance Management with the Learning department
  • Appropriately identify and coordinate cases with legal counsel, modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimising risk
  • Develop and manage specific programs within ER, workplace violence prevention program, compliance, corrective action
  • Records all ER cases in case management tool, and audits entries of other HR and ER staff for comprehensive reporting. Participates in upgrades and process improvements. Keeps HRBPs and ER team apprised of new functionality. Facilitates new hire training on case management tool
  • Performs other duties as assigned or as may be necessary.

Key Competencies

  • Knowledge of multiple regional, country, and local regulatory requirements related to areas of direct functional responsibility
  • Organisational skills, ability to set priorities for self and assist team members in prioritisation, meet challenging deadlines
  • Self-directed with initiative and analytical and problem-solving skills
  • Ability to communicate effectively via verbal, written and presentation skills. Expertise in writing required documentation, including concise, comprehensive executive summaries
  • Ability to create and facilitate organisational training as needed
  • Highly collaborative and team oriented for successful outcomes
  • Consultative skills - the ability to coach professionals
  • Diplomacy, executive maturity, organisational agility, align corporate methods with ambiguity and ability to keep confidences
  • Customer-centric, with customer service and listening skills and ability to understand client business priorities
  • Expert Interpersonal skills, ability to foster effective working relationships and build consensus, interact and partner with people at all levels and at all locations
  • Ability to give and receive constructive feedback, continuous learning attitude. Embody, educate and promote a growth-mindset
  • Evangelist of corporate Citrix Culture

Basic Qualification

  • You should have extensive HR experience in multiple disciplines with a focus on ER related activities
  • You will typically have graduated from an accredited college or university with major course work in Business or Public Administration, Human Resources Management, or worked in a closely related field
  • You should have strong in Microsoft Office, including Outlook, Word, PowerPoint, Excel
  • Professional designation or certification, i.e. CIPD
  • Multiple language skills preferred

Functional Area:

Employee Relations


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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