Renewal Sales Manager

Req ID: R32430

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Renewal Sales Manager

  • Ft Lauderdale, Florida, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You oversee the renewal sales business and potentially other perpetual lines of business across perpetual renewals, subscription renewals, term renewals across one or multiple areas. You develop a team to sell a growing portfolio of support offerings to several different stakeholders. You have strong sales and negotiation skills.


    The Manager, Renewal Sales is responsible for a team selling Citrix Subscription Services, including but not limited to SAAS renewals, term licensing renewals, expansion of existing service licenses, and other add-on support services to existing customer base. The Sr. Manager, Renewal Sales is responsible for a team that identifies prospects for cross-sell and up-sell opportunities while working with the customer and other stakeholders when adoption of service has not reached meaningful active use. This role is responsible for developing infrastructure on how to proactively research and identify customer health status well in advance to the customers renewal to ensure meaningful use is being adopted for a seamless renewal of contract.

    Primary Duties / Responsibilities

    • Acts as a coach and mentor for multiple groups/teams within Renewal Sales

    • Acts as the authority on Renewal Sales methodology and best practices, capable of tailoring methodology to client and communicating membership renewal value proposition

    • Manages monthly/quarterly forecast and quota

    • Manages large, complex or multiple projects, while meeting deadlines, producing high quality deliverables and creating high customer satisfaction

    • Assumes role of project manager and/or client manager when necessary

    • Promotes team environment by assisting with training and development of fellow employees to enhance skills and abilities in performance of their duties.

    • Creates best practices and processes to efficiently monitor, track and complete tasks that will positively impact customer responsiveness 

    • Deals directly with customers to resolve outstanding or escalated issues

    Requirements (Education, Certification, Training, and Experience)

    • 5+ years of experience Sales Experience

    • 3+ years of renewals sales or telesales experience in specifically.

    • Undergraduate (4-year) degree required

    • MBA or relevant Master’s degree preferred

    • Must have a working knowledge of the Subscription Advantage program, Citrix products, and processes that support the delivery of that product preferred

    • Must have a working knowledge of and sales database management. 

    • Advanced level of expertise using MS Excel, and MS Word.

    • Experience with CRMs, SAP, Citrix Subscription Advantage, software licensing programs.   Salesforce experience preferred.

    Functional Area:


    Inside Sales Rep (ISR) - Renewals

    What you’re looking for:
    Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

    Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

    We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

    The Benefits
    We offer a competitive total rewards package* that includes:

    • 18 weeks of paid parental leave
    • Health and wellness benefits
    • Employee assistance program
    • Retirement benefits
    • Education assistance
    • Time off and absence programs
    • Professional development and mentorship opportunities
    • Paid volunteer time and charitable matching of employee donations
    • Employee resource groups
    • And more!

    **Please note that benefits may vary based on location.

    President Biden released an Executive Order stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

    Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

    Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

    Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

    By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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