Sales Support Specialist

Department: Sales Support

Req ID: R27699

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Sales Support Specialist

  • Gerrards Cross, Buckinghamshire, United Kingdom
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Are you motivated by coordinating a team and being integral to their success?

Do you have a supportive yet focused demeanor?

Are you looking to accelerate your career, working with an innovative Company and respected team?

We are looking for a Sales Support Specialist who will provide accurate and timely sales administration support our Citrix sales team.

If this sounds like you - apply now!

#wearecitrix
 

Here's a little more detail about our role:

  • Support increased pipeline and revenue generation by maximizing sales and Partner representative’s customer/partner facing time on key value sales activities with leverage for other tasks.
  • Support customer/partner satisfaction and increased revenue generation by providing focus and efficient/prompt resolution of simple/routine sales administrative issues.
  • Support and quality of internal tracking/metrics by providing focus and standardization for maintenance of account and opportunity information in CRM and other systems.
     

What will you be doing?:

  • Promote Citrix value proposition.
  • New business support for our internal/external Sales Team (including partner and client calls).
  • Assist the Sales teams with deal preparation including pricing and customer contract detail and Account profiling.
  • Assists with the sales exception process.
  • Support customers with Citrix license Agreements and work with Citrix contract team to ensure they are set up correctly in our system to allow for purchase.
  • Account Management for existing end users: work with customers on license transfers, conversion requests, trade up reports, correct any licensing issues, merge records, customer requests and issues, track status and keeping relevant parties updated.
  • Resolves or coordinates appropriate responses to customers, partners and Citrix teams independently involves/raises independently to other teams for more complex issues.
  • Utilising Salesforce to assist the Sales team with all opportunities, track all sales stages of the opportunities, and update customer information
  • Order Issues/management, working with customer/Sales team and Order Services to ensure order is booked and assets delivered to the client
  • Provides specific reports to Citrix sales and management
  • Conducts User Acceptance Testing (UATs) for new tools and processes
  • Prepares and places demo appliance orders, tracks demo progress, organizes return, requests RMA
  • Delivers ad hoc trainings on Systems and Tools
  • Assists customers on all queries regarding the license portal system
     

Qualifications (Knowledge, Skills, Abilities)

  • Ability to effectively engage internally with Citrix teams and externally with our partner community and resolve issues independently
  • Build relationships with Citrix team members and partner employees in various functions, being capable to work effectively within a virtual team, ensuring that all information is communicated completely and in a timely manner, and that the appropriate tools are used
  • Proven problem-solving skills, including making sound decisions within established guidelines
  • Excellent written and oral communication skills
  • Exceptional detail-orientation and follow-through skills
  • Strong sense of urgency and deadline-orientation
  • Strong technology skills, including proficiency with MS Office applications (ability to manipulate data in Excel) as well as with CRM and ERP systems
  • Ability to utilise channel partners, Citrix sales and channel representatives to close deals
  • Understanding of the basic IT problems that Citrix products solve
     

Requirements (Education, Certification, Training, and Experience)

  • University degree, ideally in a business related field of study.
  • Previous sales support, or indirect sales experience (1-2 years) would be helpful but not essential.
  • Previous experience in a high-tech environment desirable.
  • Ability to independently resolve issues involving partner resources and Citrix employees in various functions and at different levels.
  • Customer Service focused with strong attention to detail.
  • Ability to manage multiple priorities.
  • Excellent communication skills both verbal and written.
  • Knowledge of Citrix products and services preferable but not essential.
  • Highly proficient in all Microsoft packages.

Functional Area:

Sales Support


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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