Salesforce.com Sales Cloud and Service Cloud Manager (REMOTE)

Department: Business Systems Analyst

Req ID: R33304

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Salesforce.com Sales Cloud and Service Cloud Manager (REMOTE)

  • Bangalore, India
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Salesforce Sales and Service Cloud team is looking for a manager to join their team and hit the ground running! In this role, you'll be responsible for developing and implementing innovative and data-driven strategies and to improve business outcomes for sales engagements. You will have a great opportunity to work with some of the sharpest minds in the industry to execute Sales strategies and help the business achieve sales targets via salesforce automation.

Job Responsibilities:

  • Manage a team of business analysts and being their resource for any questions or roadblocks they may have. Coach, guide, and mentor others in the team.
  • Lead transformational projects and quarterback processes on behalf of Sales to transition from current Classic platform to Lightning platform, including developing transition plan, researching best practices, implementing changes.
  • Manage team who is responsible for implementing transformational projects for the driving automation and efficiencies in the Customer Support and Customer Services team at Citrix.
  • Consistently demonstrate the ability to influence stakeholders on design, solution, and business process.
  • Provide governance and best practices/standards supporting the full application development life cycle. Keeps abreast of new platform features, releases, industry best practices etc. with ability to translate these capabilities to solve business challenge relative to our environment.
  • Proactively identifying opportunities for operational efficiency, obtaining leadership buy-in, and leading the execution.
  • Demonstrate proficient level of business acumen to identify and communicate impacts to departmental stakeholders and/or other platforms or business process owners
  • Manage day to day work assignments of the team members, completions, follow-up, and related deliverables. Raising any issues to management attention with independence and correct degree of judgement/urgency.
  • Drive transformation and innovation working with cross-functional teams IT, Marketing and BI teams

Qualifications:

  • Looking for the overall experience of 10+ years with 2+ years of people management experience.
  • Preferably a manager who is a hands-on experience on Salesforce.com sales and service cloud platforms.
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and positive business impact.
  • Extensive experience in implementing large scale Sales/service cloud projects.
  • Excellent Business Acumen skill with excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings and often takes a leading role in senior level presentations with management teams.
  • PLUS to have a Salesforce.com certifications in Sales and service clouds

Requires a University Degree and minimum 10+ years of prior relevant experience. 

Functional Area:

Business Systems Analyst


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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