Senior Billing Specialist

Department: Credit, Collections & Cash Applications

Req ID: R33414

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Senior Billing Specialist

  • Remote, Costa Rica
  • Prague, Czechia
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Wrike is looking for a Senior Billing Specialist with strong analytical abilities and outstanding interpersonal skills to improve organizational efficiency and help our team grow!

Position Overview

You will assist and communicate with our customers on collections, credits, and related license subscription inquires to resolve billing and account related issues!

Work with Legal, Finance and Support teams on structuring sales quotes and order forms for processing accurately and completely per executed contract terms.

Primary Responsibilities:

  • Process customer orders and invoices per Contract and Order Form terms.

  • Assist in account receivables collections and payment application.

  • Make collection calls to recover overdue invoice payments over the telephone or email.

  • Communicate and resolve customer account queries by telephone and email.

  • Investigate, substantiate and prepare customer credits or bad debt write offs.

  • Pull, review and analyze data related to customer accounts, billing information and purchase contracts.

  • Set up and register customer account with 3rd party payment portals such as Ariba.

  • Assist in providing support documentations for audits.

  • Associate with data team to ensure appropriate reporting of billing and revenue data.

  • Recommend and help implement improvements to our data collection and reporting methodologies in the billing system.

  • Work with cross functional team (Sales, Support, Finance and Legal) to resolve billing and ordering issues.

  • Mentor and assist in the training of junior team members

  • Ad hoc duties as assigned.

Basic Qualifications:

  • Bachelor’s degree in Business, Finance or Accounting.

  • 1-3 years of related work experience.

  • English professional proficiency with strong verbal and written communication skills.

  • Strong organizational skills, with attention to details.

  • Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams.

  • Strong customer service, Excel and analytical skills.

Preferred Qualifications:

  • NetSuite and/or Salesforce experience is a plus.

Functional Area:

Credit, Collections & Cash Applications

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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