Senior Business Systems Analyst

Department: Business Systems Analyst

Req ID: R30414

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Senior Business Systems Analyst

  • Bangalore, India
  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

The WW Sales Senior Enablement Business Systems Analyst will manage the ongoing administration of various sales enablement tools, not limited to but including user and stakeholder support, training documentation, requirements gathering, UAT, content creation/updates/governance and communications.

Primary Duties / Responsibilities

  • Ongoing tool administration (LMS, CMS, etc.), involving content creation, updates, and governance
  • Ongoing end-user and stakeholder support, training, and communications
  • Ongoing reporting and platform/feature/gap analysis
  • Periodic user acceptance testing (UAT) as required between vendor, stakeholders and users
  • Periodic IT and Sales Operations liaison as needed to support integrations with IT systems and CRM
  • Periodic vendor engagement as needed for support inquiries and to remain apprised of feature releases

Critical Technical Competencies 

  • Analytical Ability / Problem Solving - Analyzes and understands problems using logic and reasoning and presents relevant solutions.
  • Performance Reporting & Planning - Ability to produce reports and analyze trends for various areas including pipeline, forecasting, expense management, and planning. 
  • Quantitative Analysis & Metrics - Ability to analyze financial data using mathematical models.
  • Systems Management - Possesses a general understanding of Sales Systems and knowledge domains relevant to specific processes and practices (within their application track).   In addition, possesses a general understanding of escalation management, requirements gathering processes, and the software development life cycle as it relates to business systems.

Critical Leadership Blueprint Competencies

  • Accountability - Holding self and others accountable for keeping commitments and delivering the best possible performance.
  • Authenticity - Showing a genuine, accessible, and caring side that builds trust, mutual support, and credibility.
  • Communication - Ensuring that communications channels are open and that information and ideas are flowing in all appropriate directions.
  • Excellence Orientation - Striving to be the best that one can be and to maximize one’s own potential in helping Citrix succeed.
  • Teamwork - Working in concert with others and creating group synergy in pursuit of collective goals.
  • Business Savvy - Demonstrating solid knowledge of business and industry practices, and otherwise showing a command of business fundamentals required to manage Citrix operations.
  • Innovation - Creating and supporting an environment that is conducive to innovation and new ways of doing things.
  • Strategic Thinking - Demonstrating a big picture perspective and ability to consider all relevant information when making business decisions.

Requirements (Education, Certification, Training, and Experience)

  • Bachelor's Degree in Information Systems or Business Administration
  • Looking for overall relevant experience of 3 to 4 years
  • Strong communication skills (verbal and Written).

Functional Area:

Business Systems Analyst

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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