Senior Customer Success Engineer

Department: Customer Success Management

Req ID: R30418

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Senior Customer Success Engineer

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You will be working as Customer Success Engineer (CSE) to join our Customer Success team! The ideal CSE is a technologist and creative problem solver with an understanding of Citrix Cloud Services. If you have experience understanding business objectives and translating those objectives into technical outcomes, this is the role for you!

Position Summary -

As a Customer Success Engineer, you will provide our Citrix Cloud customers with implementation guidance, helping to accelerate on their cloud journey. Our Customer Success team is responsible for the successful adoption of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content & Collaboration, and Endpoint Management. In this role, you will set customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical expert.

Your responsibilities as a Customer Success Engineer will include:

  • Being the Citrix Subject Matter Expert supporting customer's adoption and implementation plans.
  • Accelerating the onboarding and transition to Citrix Cloud for Citrix Customers.
  • Driving the quickest possible time to value within subscription product entitlements.
  • Providing service expertise and working with internal cross-functional teams (Product Management, Engineering) influencing product roadmap and the customer vision into a finished implementation.
  • Delivering value to customers through the rapid execution of outcome-based engagements.
  • Communicating customer expansion opportunities or potential retention risks to the Customer Success Manager and account teams.
  • Becoming a Citrix Intelligent Workspace product advocate and playing a key role in the implementation of the Citrix vision today.
     

Job Requirements and Qualifications:

  • Three years regular Bachelor’s degree
  • Baseline knowledge in one or more cloud providers:  Azure, AWS and Google Cloud Platform.
  • Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth and AzureAD.
  • Desired technical skills include Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, PKI.
  • Basic-level knowledge of API security concepts such as OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication.
  • Basic-level knowledge of foundational networking concepts including but not limited to the OSI model, DNS, DHCP, Web Proxies and SSL VPNs. Prior network architecture or engineering roles strongly preferred.
  • Possess a basic-level of specialized knowledge of Citrix products, including Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge.
  • Ability to effectively deliver and execute technical projects across multiple simultaneous engagements in a customer-facing capacity.
  • Excellent oral, written skills and presentation skills.
  • An excellent customer service attitude and the ability to interact in a professional manner are required.
  • Candidate will be deputed to any shift as per the business requirement. This can be a fixed shift.

Preferred Skills or Certifications:

  • Networking CCNA or CCNP Certifications are a plus.
  • Citrix Virtualization or Networking certifications are a plus.
  • 1-2 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering or consulting).
  • Azure, AWS or Google Cloud Certifications are a plus.

Functional Area:

Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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