Senior Customer Success Engineer

Department: Customer Success Management

Req ID: R25242

Apply Now

Senior Customer Success Engineer

  • Tokyo, Japan
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You are passionate in providing our Citrix Cloud customers with implementation guidance helping to accelerate their cloud transformation!

Position Summary

 The Senior Customer Success Engineer will be accountable for providing technical expertise that accelerates the adoption of all the Cloud Services products, including Workspace, Apps and Desktops, Networking, Content Collaboration, and Endpoint Management. The Senior Customer Success Engineer will help customers with baseline setup, provide guidance on avoiding common pitfalls, transfer knowledge on product capabilities and processes, demo new capabilities and help customers build a technical strategy for how to continue realizing value from their subscription!

Responsibilities

  • Be the Citrix Subject Matter Expert supporting customer's adoption and implementation plans.
  • We establish relationships and engage with technical counterparts to drive product adoption and expansion.
  • We accelerate the transition of traditional on-premises product deployments to Citrix Cloud products.
  • Drive the quickest possible time to value within subscription product entitlements.
  • Conduct product demonstrations and technical presentations remotely or at customer location/Citrix facilities on Citrix products value.
  • Provide service expertise to transform the customer vision into a finished implementation.
  • We drive innovation and influence Citrix product direction through close interactions with Product Management, Engineering and Technical Support teams.
  • Communicate customer expansion opportunities or potential retention risks to Customer Success Management and presales account teams.

Basic Qualifications

  • Requires advanced knowledge of job area typically acquired through advanced education combined with experience. May have practical knowledge of project management.
  • Typically requires a University Degree or equivalent experience and minimum 5 years of prior meaningful experience.

Preferred Qualifications

  • 5+ years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering or consulting).
  • Proficient in one or more Public Cloud Providers including Azure, AWS and Google Cloud Platform
  • Experience with Windows Server Administration including Active Directory and Group Policies concepts.
  • Ability to optimally deliver and execute technical projects across multiple engagements in a customer-facing capacity.
  • Ability to travel within assigned territory and other locations approximately 10% of time.
  • The following certifications are helpful but not required:

    Citrix Certifications: Virtualization: CCA-V, CCP-V, CCE-V; Industry Certifications:

    Azure, AWS or Google Cloud Certifications are a plus.

Languages:

Must be proficient in English

Functional Area:

Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Apply Now

Not You?

You are now being redirected to complete your application