Senior JIRA Systems Administrator (Remote)

Department: Application Engineering

Req ID: R33003

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Senior JIRA Systems Administrator (Remote)

  • Remote, United States
  • Ft Lauderdale, Florida, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As a Senior System JIRA Administrator you have proven experience building, managing and enforcing standards in the Atlassian platform. You have a continuous improvement, automation and growth mindset with strong analytical skills.

Position Summary:

As a Senior System Administrator, you will be responsible for configuring, maintaining and upgrading Atlassian JIRA/Confluence platform. You will support, compile and troubleshoot Atlassian tools as well as design custom JIRA workflows. In addition you will plan, evaluate, deploy, operate, and maintain tools to suit the expanding user-base. You will troubleshoot and fix errors common to applications and application servers.

Primary Job Responsibilities:

  • Perform design, development, page and workflow creation, user permission, folder strategy, etc
  • Analyze, review, and document current functionality to determine potential areas of improvement
  • Examination of office processes, document/records management, user training
  • Maintenance tasks as required to mature and grow the Suite
  • A strong desire to avoid doing the exact same thing the next time, by improving processes or documentation
  • Perform application and system administration tasks, including data backups and scheduled jobs.
  • Ensure data and project cleanliness and Research and utilize industry standard methods and techniques.
  • Work with Jira filters, workflows, and fields.
  • Build filters, custom dashboards, and reports.
  • Install, configure, test, and manage integrations and plug-ins and train new staff on Jira and navigating our projects and spaces.

Basic Qualifications:

  • Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master’s degree with 3 years; or a PhD without experience.
  • Experience performing Jira implementations including workflow configuration, schema configuration, and JQL.
  • Perform application and system administration tasks, including data backups and scheduled jobs
  • Experience in performing Atlassian installations, migrations, and plugin installation
  • Working experience in a global environment with teams located in multiple regions.
  • Knowledge of virtualization and cloud computing, XenServer, AWS or Azure
  • Exposure to building deployment scripts in Azure and shell scripting and Linux OS
  • Experience with a ServiceNow to JIRA migration or other integration projects

Preferred Qualifications:

  • An Atlassian Certification in JIRA Project Administration
  • Exposure to OKTA, Crowd is desired
  • Knowledge of scripting language(s) such as JavaScript or Python preferred
  • Experience with automation/working knowledge of Ansible

Functional Area:

Application Engineering

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $93,938 -$117,423 but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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