Senior Manager-Technical Account Manager (TAM)

Department: Support Field Services

Req ID: R32026

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Senior Manager-Technical Account Manager (TAM)

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You will communicate with parties within and outside of your own job function, which may include external customers or vendors depending upon the job function. You will require the ability to influence others outside of own job area on policies, practices, and procedures.

Position Overview

As a Senior Manager, Technical Account Manager (TAM), you will provide a high level of technical leadership for Enterprise Support customers work with experienced technical staff to remediate any health-related issues and reduce risk to the environment through a range of problem resolution and proactive services aimed at maximizing the value of Citrix products and increasing customer skills. You will have the capability to lead high impact business discussions through an in-depth understanding of the product portfolio. They are able to drive effective engagements and have a high level is written and verbal communication skills. They will be able to identify and leverage possibilities to facilitate sales engagements and partner with others to drive customer growth and satisfaction. Refers more complex problems to higher-level technicians. Knowledge of operational systems may be broad, but not as in-depth as a field engineer.

Roles Responsibilities:

  • Manage large or highly technical teams of both individual contributors and managers
  • Focus on execution of operational goals
  • May have budget responsibility
  • Establishes key elements of tactical and operational plans with a measurable contribution towards the achievement of results of the sub-function.
  • Focus is on short-to mid-term operational plans (e.g., 1-2 years).
  • Develops new products, processes, standards or operational plans in support of the job function strategy.
  • May have budget accountability.

Scope & Impact (Organizational Impact)

  • Responsible for making moderate to significant improvements in processes, systems or products to enhance the performance of the job area.
  • Problems and issues faced are numerous and undefined and require detailed information gathering, analysis, and investigation to understand the problem.
  • Problems are difficult and moderately complex.
  • Problems typically impact multiple departments or specialties.
  • Problems are typically solved through drawing from prior experience and analysis of issues.

Communication & Influence

  • Requires broad management knowledge to lead project teams in one department.
  • Typically has mastery level knowledge and skills within a specific technical or professional discipline with a broad understanding of other areas within the job function.
  • Typically requires a University Degree or equivalent experience and a minimum of 10 years prior relevant experience.

Leadership & Talent Management Responsibility

  • Manages a large team typically comprising of other managers and/or supervisors and experienced or highly technical professionals.
  • Typically has hiring, termination, promotion and reward authority within own area, in accordance with manager review and approval.

Basic Qualifications

  • You should have a minimum of 10+ year’s relevant experience for the role.
  • This position typically requires a Bachelor’s degree
  • Citrix product knowledge/experience is desirable.
  • Manages a large team typically comprising of other managers and/or supervisors and experienced or highly technical professionals.
  • Typically has hiring, termination, promotion and reward authority within own area, in accordance with manager review and approval.

Functional Area:

Support Field Services


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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