Senior Reporting Analyst

Department: Business Systems Analyst

Req ID: R33054

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Senior Reporting Analyst

  • Remote, United States
  • Ft Lauderdale, Florida, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Position Summary

The Senior Business Systems Analyst is responsible for leading projects to enhance and improve the processes and supporting systems used by the Finance and Accounting department as business needs evolve. This individual will work closely with business stakeholders on the teams within Finance and Accounting in all geographies to understand the business challenges, and document the business processes and requirements to solve those challenges. This individual will also partner across the organization to drive the process changes and system enhancements for the department. This individual is responsible for scoping, coordinating, and executing testing, planning and executing launch activities, and providing ongoing support. This individual is also responsible for triage and analysis of production support issues.

Primary Duties / Responsibilities

  • Engage with the global business teams and process owners to identify and implement solutions/improvements that achieve efficiencies, enforce compliance or increase gross margin of Citrix
  • Communicate and translate requirements effectively between functional areas and supporting departments.
  • Write clear, complete business requirements documentation, including support for related developments. Effectively translate business requirements into high-level design documentation with supervision.
  • Partner with teams across the organization to initiate, prioritize and drive the solutions that fulfill business needs
  • Utilize past experience and knowledge of sales, service, distribution, and accounting to recommend appropriate business process solutions to new business requirements.
  • Manage own time and deadlines appropriately.  Accurately determine task duration and dependencies for own assignments.  Communicate status updates to manager and internal customers on a regular basis.
  • Acts as subject matter expert in cross-department small to medium projects (on large projects with limited scope) as representative of the capabilities and needs of the Finance, Accounting, Tax and Shared Services teams.
  • Lead coverage, execution, and remediation for testing activities during the implementation lifecycle, including UAT scoping, scenario definition, data validation, and execution of testing.
  • Prioritize assigned accounting system or process issues based on business impact. Troubleshoot and identify root cause of production support issues within established SLA parameter.
  • Determine potential impact to processes, data, and systems resulting from initiatives, projects, enhancements, and production support. Analyze change requests and determine appropriate solutions. Support the deployment of production systems and provide post-production support.
  • Support the development and delivery of training assets
  • Apply project life cycle methodology across assigned processes and systems.
  • Independently complete project documentation and work with business to gain approval.  Participate in the project planning process.
  • Provide ad-hoc support as required including for month-end and quarter end close process

Qualifications (include knowledge, skills, abilities, and related work experience)

  • Working knowledge of relational database, logical and physical modeling, integration concepts and methods, ERP systems, business intelligence, and web technologies, or the desire to learn
  • Analytical troubleshooting of processes and system issues
  • Experience working directly with functional and technical resources
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support
  • Ability to manage multiple initiatives in parallel
  • Must have experience influencing business leaders and peers about the proper use of standard business process flows and system  functionality
  • Solid understanding of data quality issues and ability to recommend best practices for ensuring / validating data quality
  • Advanced analytical and problem definition and solving abilities
  • Advanced  written and verbal communication skills
  • Advanced knowledge of MS Office applications and other productivity tools
  • Must be responsive and deadline-oriented with a sense of urgency
  • In-depth knowledge and application of project management methodologies
  • Intermediate skills in SQL to analyze, validate data problems and develop reports
  • Intermediate skills in Tableau to develop reports and dashboards
  • Ability to create process flow diagrams
  • Working knowledge of database schemas, query, and reporting tools is desirable
  • Advanced knowledge of relevant (in practice) business processes

Functional/Technical Requirements (include education, certifications, and training)

  • Bachelor’s degree from an accredited college/university in Engineering, IT, Business Administration, or a related field
  • 3-5  years of experience  as Business Analyst / Project Lead managing delivery of information technology and process improvement solutions
  • Able to support extended hours of operation (long hours, weekends and holidays) during month-end


Functional Area:

Business Systems Analyst

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $81,937 -$102,421 but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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