Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

In this role, you’ll take complex and technical ideas and make them more understandable using clear and simple words. You'll work alongside our writers, designers, PMs, researchers, and other stakeholders to outline the context of a problem before diving into writing messaging and copy. As a key member of Wrike's content community, you'll also collaborate with content teams across the company to define how we write things. Wrike is a leading project collaboration cloud software with an innovative product that helps thousands of customers in 130 countries manage their projects, businesses, and employees. It is loved by global brands like Google, Airbnb, L'Oreal, Western Union, Fitbit, Hootsuite, Greenpeace, and startups around.

What will you do: 

• Write easy to understand customer-facing copy (like helpful in-app text, error messages, onboarding toast messages, names for concepts, and more)

• Work closely with product designers and development teams to make sure that current and future features are easy to learn and use

• Take part in critiques and design reviews, and give feedback and coaching when needed

• Help out with customer research so our current and future designs can better help users solve their problems

• Make sure our product is consistent across features, platforms, and channels

• Be an advocate for good UX in daily stand-up meetings, sprint planning, and review meetings

• Work with other writers to define and implement voice and tone standards to make our product more usable and consistent

What are we looking for? 

• A native English speaker, or someone with near-native fluency

• Experience in UX writing, content design/strategy, technical writing, or editing

• Ability to take complex concepts and make them easy to understand using simple, human words

• Ability to find potential problems that our customers might have with our copy / designs 

• Experience working with software development, quality assurance, product design, marketing, and sales teams

• An eye for human-centric design and UX writing best practices

• A curiosity for how things work and a desire to make them better

• Familiarity with customer research

Additional skills that will help you stand out

• Bachelor's or master's degree in instructional design, information architecture, technical writing, or English

• Experience writing for the web, marketing, and software apps

• UX design or research background

• Customer support background

• Experience with Figma or Sketch

Functional Area:

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

• 18 weeks of paid parental leave
• Health and wellness benefits
• Employee assistance program
• Retirement benefits
• Time off and absence programs
• Professional development and mentorship opportunities
• Paid volunteer time and charitable matching of employee donations
• Employee resource groups
• And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.