Services Relationship Manager

Req ID: R25277

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Services Relationship Manager

  • Mumbai, Maharashtra, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As a Services Relationship Manager (SRM), you will act as the face of Citrix Services. Your role will be to develop and manage direct and indirect selling activities for all Consulting, Support and Education Services offerings.

You will partner with the Citrix sales team, prospects, and customers to increase Citrix services market share and revenue. You will be responsible for achieving or exceeding assigned revenue targets within an assigned geographical territory, typically selling to enterprise accounts.

Primary Duties / Responsibilities

  • Identify new revenue generating opportunities and programs by leveraging internal resources including Marketing, Technical Relationship Managers, Consulting, Account Managers and Enterprise Relationship Managers.
  • Use a “medium-to-long range” planning horizon sales strategy, ensuring that day-to-day tasks are being carried out effectively, while anticipating and planning for long-term growth.
  • Collaborate with Citrix Sales to use Citrix Consulting resources and services offerings in the most appropriate fashion to support large/strategic product sales opportunities.
  • Manage and build Consulting, Support and Education sales pipeline and accurately forecast quarterly revenues using salesforce.com.
  • Work with Citrix Sales, Citrix Presales, CSA and SI partners and others to qualify, manage and close Consulting opportunities.
  • Write Statements of Work on behalf of Citrix Consulting.
  • Develop and deliver Consulting and Education presentations at Executive Briefings, and client sites.
  • Schedule and conduct quarterly account reviews with Enterprise Relationship Managers to identify Consulting and Education opportunities.

Qualifications (Knowledge, Skills, Abilities)

  • Strong expertise in sales techniques and processes including the ability to understand customer needs, overcoming objections, return on investment analysis, closing the sale through appropriate procurement vehicle.
  • Possesses high level of specialized sales and solution-selling approach. Orchestrate internal and external resources to provide high quality services proposals. Drives team unity.
  • Advanced knowledge of Consulting and Education principles, Citrix products and technologies and demonstrates the ability to appropriately apply Citrix products, consulting methodology and technologies to assist the customer in achieving its business goals.
  • Knowledge of system architecture and/or programming languages. Knowledge of complementary hardware, software and networking solutions.
  • Strong ability to motivate, train and conduct seminars to drive mind share within partner community to increase Citrix revenues within assigned territory.
  • Excellent oral and written communications skills, as well as excellent presentation skills.
  • Ability to gather requirements and communicate solutions effectively with individuals in C-level positions and diverse business and technical roles.
  • Strong leadership, decision-making and problem solving skills.
  • Creative approach to solving business needs and reaching team objectives in a fast pace environment.
  • Outstanding professional demeanor/presence, acting in polished, refined and controlled manner during highly stressful situations.

Requirements (Education, Certification, Training, And Experience)

  • Bachelor’s degree or equivalent experience.
  • 6-8 years prior in consulting services sales experience in a high-tech environment in a direct/indirect procurement environment with a demonstrated record of accomplishments of success in driving customer adoption of technology.
  • Extensive account management experience, preferably with experience managing accounts in the Enterprise segment.
  • Ability to travel extensively within assigned territory and other locations including corporate headquarters.

Functional Area:

Services Relationship Manager (SRM)


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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