Software Engineer 1

Req ID: R32468

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Software Engineer 1

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Responsible for providing L3 support for Citrix Virtual Apps and Desktops software. Maintain, analyze, troubleshoot and debug software programs. Responsible for designing and developing tools used for troubleshooting and debugging.

Primary Duties / Responsibilities

  • Work on customer-based software problems dealing with both the Escalation as well as Engineering Teams for ADC / Gateway product line.
  • Get involved in some or all phases of the software / tools development and release cycle that include design, coding, code reviews, troubleshooting and debugging, installation, software maintenance and testing.
  • Maintain a focus on customer requirements and project objectives while mitigating project and product risk.
  • Must be self-motivated and able to work in a team environment with limited supervision.
  • Must act as a technical lead, mentor and role model for a team of Development Analysis & Escalation engineers which may include providing direction to the team on crash analysis, programming code examples, advanced programming debugging and code training to the Global Escalation Team (APAC, Americas, JAPAN, EMEA) and explanations of complexes code changes. Additionally, you may be required to write complex technical articles (white papers) and sample code for the knowledge base.
  • May have worldwide travel requirements to remote Citrix offices to train Global Escalation Engineers on advanced troubleshooting and debugging techniques.

Technical Skills Requirements:

Candidate should have experience with the following concepts and/or technologies:

  • Minimum of 5 years of relevant experience in network programming and kernel internals with FreeBSD, Linux or some other variant of UNIX
  • Strong in TCP/IP, Load balancing, Ethernet networking, Routing, Switching and VLANs
  • Prior work experience with L4 – L7 products, HTTP, SSL, SSL-VPN is a plus
  • Prior work experience on ADC / Gateway product-line is a plus
  • Experience working with multi-tiered application design and development
  • Experience to analyze and debug core files, network logs and stack traces
  • Good at debugging techniques and tools development
  • Ability to work in and lead a small team of developers
  • Must be able to clearly and concisely define/document technical issues

Work Environment

Skills Used While In-position:

  • Function as Development Analysis Engineer for Citrix ADC / Gateway  product line.
  • Develop and facilitate programs and tools used to for debugging and troubleshooting.
  • Use programming language skills to develop temporary workarounds to complex customer situations
  • Ability to assess and work as part of the team on feature changes and code fix recommendations for Citrix products.
  • Work with Engineering to define product enhancements that are critical to system performance and problem resolution.
  • Work on software problems dealing with both the Escalation as well as Development Teams

Functional Area:

Software Development

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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