Staff Information Developer

Req ID: R30984

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Staff Information Developer

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

In this role, you will be an individual contributor owning the product deliverable for a product or module(s) within a product. You will have the opportunity to work with team of product engineers, test engineers, GUI engineers, product managers, and support and sales engineers to create the required documentation.

As part of the Citrix documentation team, you play an important role by contributing to the overall user experience and product adoption. We extensively use feedback mechanisms, SEO techniques, and visitor analytics and take concrete actions for a superior user experience.  As part of project deliverable, we collaborate with developers to come up with product documentation, blogs and create end-to-end use cases to drive product adoption. To achieve this, we use industry standard docs-as-code infrastructure (Markdown/GitHub/Bitbucket) to collaborate and deliver documentation at a rapid pace in an Agile environment.


Responsibilities

  • Conceptualize, plan, develop, and write documentation sets, including complex technical material, with limited supervision.
  • Coordinate with the team members for any dependent documentation deliverable.
  • Work simultaneously on multiple key projects, if required.
  • Be the first customer. Try out features on your own before documenting it for the customer.

Basic Qualifications

  • Bachelor’s degree in English, Journalism, or Engineering.
  • At least 8+ years as a technical writer in product development organizations.
  • Should be able to learn new products and technologies quickly and have the versatility to move between projects.
  • Should be highly organized, can work independently in a fast-paced environment, and produce documentation deliverable with frequent deadlines.
  • Should have an eye for detail, and a non-negotiable attitude towards creating quality documentation.
  • Desirable
  • Working knowledge of Markdown and GIT.
  • Familiarity/knowledge of cloud services/cloud platform/networking would be a big plus.

If you want to be part of a growing business, have a strong interest in learning new technologies and implementing innovative solutions to documentation challenges, and are passionate about creating content that customers love to read, get in touch with us to explore the exciting opportunity at Citrix. 

Functional Area:

Information Development


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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