Staff Information Developer

Req ID: R34347

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Staff Information Developer

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You are a technical writer with good experience in creating documentation for cloud and SaaS products. You will work with a team of product engineers, test engineers, GUI engineers, product managers, and support and sales engineers to create the required documentation. You come with very strong technical documentation skills that helps to convert the complex information into simple words.

Works on documentation of diverse scope where you are required to research and analyze variety of factors and often times collaborate, interact, and communicate with team members within and outside of the department.

Position Overview:

As part of the Citrix documentation team, you play an important role by contributing to the overall user experience and product adoption. We extensively use feedback mechanisms, SEO techniques, and visitor analytics and take concrete actions for a superior user experience. You will be expected to demonstrate the ability to multitask, work on documentation of diverse scope where your research and analysis skills of data requires evaluation of identifiable factors.

As part of the project deliverable, we collaborate with developers to come up with product documentation, blogs and create end-to-end use cases to drive product adoption. To achieve this, we use industry-standard docs-as-code infrastructure (Markdown/GitHub/Bitbucket) to collaborate and deliver documentation at a rapid pace in an Agile environment.

Role Responsibilities:

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.
  • Work as a sole contributor. When creating content, expected to complete significant writing tasks with little supervision and editing required.
  • Research—participates in project-level meetings to ensure a thorough understanding of the software goals.
  • Cross-pollination with other writers of technical information – may involve cross-project, cross-site or cross-department liaison.
  • Views the document set together, and takes action from a global project or team perspective.
  • May be assigned tasks that require investigating and proposing and driving through solutions to problems facing the Pubs team. Expected to evaluate options, propose solution, and drive recommended solution to completion.
  • Determines methods and procedures on new assignments.
  • Identifies and suggests solutions to resource problems when they occur.
  • Work simultaneously on multiple key projects.
  • Be the first customer. Try out features on your own before documenting it for the customer.
  • Should be able to learn new products and technologies quickly and have the versatility to move between projects.
  • Should be highly organized, can work independently in a fast-paced environment, and produce documentation deliverable with frequent deadlines.
  • Should have an eye for detail, and a non-negotiable attitude towards creating quality documentation.
  • Well versed with UI / UX writing and content design
  • Author continues to develop in a number of areas, including:
    • With coaching, pilots change initiatives within the department.
    • With coaching, comes up with options based on good analysis of business needs when problems arise and is expected to become familiar, competent, and supportive of this skill to progress.
    • The development of flexible and imaginative solutions based on ROI, and execution and follow-through of solutions in a collaborative way.
    • Adjusts communication and behavior to work with others. Focus on constructive communication and “works the issue.”
    • Negotiates with peers and managers outside of the immediate team.
    • Identifies and escalates performance issues when they occur on a project team.
    • Negotiates with peers and managers outside of the immediate team.
    • Teamwork - Articulates support for wider change (though response is still largely Pubs focused).
    • A positive role model.

Basic Qualifications:

Bachelor’s degree in English, Journalism, or Engineering.

At least 8 years as a technical writer experience in product development organizations.

What are the key characteristics that would make you an ideal candidate:

  • Adept in technical writing for cloud and SaaS products.
  • A go-getter and proactive towards the delivery goals.
  • Good knowledge of technical writing standards such as MSTP.
  • Exceptional writing skills in US English.
  • Well versed in working in agile environment while being adaptive with the changes.
  • Conceptualize, plan, develop, and write documentation sets, including complex technical material, with limited supervision.
  • Working knowledge of Markdown and GIT or any other Content Management System.
  • Drive and willingness to go the extra mile with a strong work ethic.

Functional Area:

Information Development


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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