Staff Site Reliability Engineer

Req ID: R24769

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Staff Site Reliability Engineer

  • Remote, Indiana, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You are a Senior Site Reliability Engineer having experience of at least 8 years in the software industry with a passion for DevOps and experience developing, deploying, monitoring and managing cloud services. You have expertise working with public cloud infrastructure providers like Microsoft Azure/Amazon AWS/Google Cloud. You have a solid understanding of Windows development, debugging, administration, automation frameworks and software development experience in C#./NET/Java/Python.
Position Overview
As a Site Reliability Engineer you will design and implement web applications and REST API services using a microservice-based infrastructure to replace our current monolith implementation. The major technology stack includes the Azure/AWS PaaS services, Docker/Kubernetes, RDBMS, NoSQL and advanced monitoring tools/technologies. Your focus will be on maximizing system uptime.You will help us build an autonomous cloud capable of reliably serving 1 billion users. We build autonomy into our products, tools, and environments to do fully automated operations for us. Engineering a solution that can withstand failure and scaling challenges is paramount to our success. SRE teams are responsible for the Security, Availability, Performance, Compliance, Cost/COGS, Change management, Monitoring, Emergency response and capacity planning of Citrix cloud services. You will build innovative automated solutions and tools to help debug and resolve problems in production and prevent them from recurring. Further, you will proactively seek out system weaknesses and find ways to fix them before they cause production issues using monitoring data, watching trends, and using Chaos Engineering.
Role Responsibilities
  • You will develop and architect our next generation Citrix Cloud platform
  • Will manage and architect authentication and authorization across a large organization including handling employee lifecycles and role-based access control
  • You will provide common solutions to multiple teams by identifying and addressing patterns in infrastructure and applications
  • Will work with other development teams to design scalable, robust systems using cloud native architecture principles
  • Will develop software and provide hands-on technical expertise to design, deploy, and optimize Cloud services
  • You will drive technical architecture and standards/process to deliver the best customer experience
  • Will participate in an on-call rotation for the Citrix cloud Services platform
  • You will build framework policy engine that will monitor all security in the cloud, provide guidance on remediation; offer a fully autonomous service
  • Keeping your assigned site or service up and running or getting it back up and running quickly when failure occurs
  • Working closely with internal partners and teams to ensure that we ship software that meets security, SLA, and performance requirements
  • Writing, updating, and using documentation, including runbooks/playbooks
  • Automating work including infrastructure needs, testing, failover solutions, failure mitigation, and much more
  • Debugging complex problems across an entire stack and creating solid solutions
  • Developing CI/CD processes to improve cadence
  • Using Chaos Engineering to test what you build under real-world conditions
  • Experience with monitoring and observability such as with Splunk, New Relic, and Nagios is a plus
  • Experience automating infrastructure, testing, and deployments using tools like Ansible, Chef, or Terraform and can explain the Infrastructure as Code paradigm
  • Experience with configuration management, such as with Terraform, Ansible, Chef, Puppet etc.
  • You will be the technical mentor and coach for a team of SRE’s and guide them on day-to-day engineering tasks while working on individual deliverables in collaboration with engineering leadership.
Basic Qualifications
  • You have an Engineering Degree (BE/BTech/BS) or higher in CS as your educational Qualification
  • You have at least 8 years of software development experience with one or more Object Oriented languages, Preferably in .Net and C# (Preferred), or Java, Python
  • Have a good understanding of automation and frameworks like Chef, Puppet, Ansible, Docker, Kubernetes, Serverless architectures, ARM, PowerShell
  • You have hands on experience building Cloud services and distributed systems – deployment, monitoring, scaling, debugging.
  • You are proficient in one or more large public cloud providers Azure (preferred), AWS or GCP, or in large-scale PaaS/SaaS on any platform
  • You have a good understanding of security concepts at scale
  • You are a software engineer who knows how to apply engineering principles to operations.  You have demonstrable experience managing or developing a multi-tenanted SaaS.  You are well versed in a large number of technologies and welcome new tools and techniques. 
  • You are comfortable in working in conjunction with fellow developers and operations members to come to the best possible solution.
  • You have the skill and ability to notice/observe patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale. 
  • You have worked to provide hands-on technical expertise to design, deploy, secure and optimize Cloud services. 
  • Have experience with algorithms, data structures, complexity analysis, software design and debugging on Windows platforms.
  • You come with a strong foundation in secure operational practices – key handling, access control, threat remediation
  • You are Interested in designing, analysing and troubleshooting large-scale distributed systems.
  • Have a systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Have experience with logging platforms and application performance using NewRelic, Splunk, SumoLogic, or App Insights Analytics
  • Have exposure to systems or applications at scale
  • Have experience on various Cloud Platforms: Azure (preferred), AWS or GCP
  • You have experience on CI/CD Tools such as TeamCity, Jenkins, Azure DevOps
  • Have experience on Container Tools , such as Docker, Kubernetes & SCM Tools: GIT, SVN, VSTS
  • You have experience on CM Tools such as Ansible, Terraform, Chef

Functional Area:


Cloud Ops

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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