Technical Analyst

Department: Customer Success Management

Req ID: R34089

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Technical Analyst

  • Bangalore, Karnataka, India
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Primary Duties / Responsibilities

•    Requisition is for the NA shift

•    Excellent written and verbal communication skills.

•    Obtain certifications in Citrix and Microsoft technologies first 4-6 months.

•    Develop a technical sales foundation with good understanding of the Citrix Professional Services Methodology and consultative selling program.

•    Develop a technical understanding of the components of the Citrix product portfolio and how to install them in a variety of settings.

•    Learn key technical concepts around desktop and server virtualization, cloud computing, server-based computing, and network/systems architectures.

•    Demonstrate effective problem-solving skills, whereby individuals do research prior to seeking help from others.

•    Supplement their initial training through the use of client experience, self-study manuals, and point of need training.

•    Establish basic professional client relationships while engaged with clients as well as on internal projects. Successfully execute assigned tasks and appropriately relay status and escalates issues to team leads.

•    Conduct product demonstrations and presentations under the supervision of experienced resources.

•    Develop time management skills and the ability to multi-task across multiple assignments.

•    Demonstrate the ability to effectively network across multiple functional areas in an organization.

•    Troubleshoot technical issues in Citrix, Microsoft, and Cloud Environments.

•    Provide regular and efficient updates on assigned tasks and activities to appropriate stakeholders.

Qualifications (knowledge, skills, abilities)

  • Must have demonstrated excellent academic achievement and good communication skills.

  • Must be flexible, dependable, and capable of quickly learning new products and technologies.

  • Demonstrated ability to learn quickly.

  • Problem-solving ability with business and technical challenges.

  • Positive client service attitude.

  • Ability to work effectively in a small- to medium-size team environment.

  • Aptitude to learn ITIL qualifications.

  • Aptitude to learn technical skills such as:

  • Microsoft or applicable directory services understanding (LDAP, Active Directory, etc.).

  • Profile and policies related to users.

  • Windows Server installation and configuration.

  • Cloud Computing differentiators from the on-prem model.

  • Basic Networking concepts (TCP/IP, Routing, Networking).

  • Application Development, SQL, and/or scripting.

Requirements (Education, Certification, Training, and Experience)

  • Bachelor of Engineering or equivalent 6 to 8  years of similar job experience.

  • Bachelor of  Engineering from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.

  • Citrix, Microsoft, ITIL, and Cisco related technical certifications a plus.

Functional Area:

Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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