Technical Support Engineer - Virtualization

Department: Tech Support

Req ID: R31867

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Technical Support Engineer - Virtualization

  • Ft Lauderdale, Florida, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Do you love taking on hard-to-solve technical problems? Are you passionate about gaining exposure to exciting products? Are you looking for an opportunity that provides professional growth and learning? Would you like to work for one of the most creative companies around? 

If you answered yes to these questions, we may have the job for you. 

We are seeking a talented Technical Support Engineer to join our Frontline Engineering team. We believe that the customer comes first and, you will be instrumental in providing a premier customer service experience to our customers and partners. We actively provide problem identification and resolution on XenApp and XenDesktop. You will solve complex problems by isolating, analyzing, and providing resolution to customer inquiries. The pace is fast and the job is challenging but, the partnership makes this opportunity one that is very rewarding.

Requirements:

  • We are looking for individuals to have experience working with Microsoft Server products and technologies in an Enterprise environment.
  • You should have experience installing, configuring and administering Active Directory and Group Policy.
  • An excellent customer service attitude and a real demonstrated passion interacting with customers in a professional manner.

Qualifications:

  • Your background should possess a minimum of 2+ years’ experience in a technical customer support environment.
  • Preferred Bachelor Degree in Computer Information Systems or equivalent experience.
  • Deep understanding of server administration and networking protocols.
  • Good problem solving and analytical skills as well as the ability to fix complex technical problems under pressure. 
  • We value education so, you will obtain a basic Citrix certification within 3 months of service.

Job Keywords: Windows Server, Active Directory, Group Policy, GPU, DNS, Terminal Services, Networking, TCP/IP, user profiles, SQL

Functional Area:


 

Tech Support


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

President Biden released an Executive Order stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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