Worldwide Partner Incentive Specialist

Department: Sales Support

Req ID: R34300

Apply Now

Worldwide Partner Incentive Specialist

  • San Francisco, Heredia, Costa Rica
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

The Incentive Operations Specialist is responsible for maintaining and reconciling WW Citrix Inc. reseller incentive payout program. This includes system and manual calculations; all which the individual must validated and before processing. Auditing each payout via complex, multi-layered program rolls as well as validating all sales exceptions. Working within internal parties to resolve modifications within the payouts. Preparing daily reports, conducting weekly payouts, and making sure all the payouts are according to company guidelines and program compliance. This individual is also responsible for maintenance of the Salesforce Finance Resellers Rewards service request queue and case approvals as well as resolving internal and external escalations.


  • Develop an in-depth understanding of Citrix products, programs, and licensing.
  • Assist in the preparation and processes of the WW Partner Incentive payout which includes manual validation of multiple program rules which are outside of the system calculations.
  • Reviews and retains proper approvals for audit.
  • Verifies and calculates payout vs. customer eligibility and level.
  • Conduct performance analysis, root cause analysis and resolves issues related to the WW programs.
  • Follows up on the current WW promotions and implementations.
  • Manage and research the quarterly unclaimed property items as it related to Partner Incentive payouts.
  • Verifying partner governance and validating registrations for payouts.
  • Work with WW Account Receivables to obtain correct banking details which hold rebate payouts.
  • Request void(s) and stop payment(s) on lost and marked Americas Partner Incentive checks.
  • Contact Americas Partners via phone or email to validate addresses on returned mail.
  • Blocking or releasing partner payouts.
  • Research Partner inquires, documenting outcomes which are presented to manager and external clients.
  • Work with cross functional teams to ensure operational related process and system challenges are resolved.
  • Maintain record updates in Salesforce application.
  • Other duties as needed.

Other Duties and Responsibilities

  • Participates in the completion of daily, month-end, and quarter-end workload when necessary.
  • Other WW Channel Incentive Operations-related special projects as needed.


  • BS degree or equivalent experience, preferably in Accounting or Finance.
  • Minimum of 3 years’ experience in a fast-paced Operations, AR, Accounting, and/or Finance environment.
  • Work extra hours as needed to support quarterly payouts.
  • Outstanding communication and interpersonal abilities.
  • An analytical mindset with excellent organizational skills.

Functional Area:

Sales Support

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Apply Now

Not You?

You are now being redirected to complete your application