Wrike Renewals Manager with Japanese

Req ID: R32382

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Wrike Renewals Manager with Japanese

  • Prague, Czechia
  • Estonia
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We're looking for a passionate and hungry Renewals Manager who will join our fast-growing Customer Success Organization at the Wrike part of Citrix.
Position Overview
This role will be focused on the closed-loop process of the subscription renewal. You will assist the Sales and Finance team - you will quote, revise, report and close renewal opportunities. You will act as a key individual contributor on a Renewals team that consistently delivers market-leading retention rates and more. The team you’ll join is a culmination of individuals who are passionate about customer loyalty and committed to bringing the right people together with the intention of securing and growing our revenue.
Responsibilities
  • Quoting and building the renewal opportunities as well as order forms for the Wrike Renewals team
  • Work reactively on cancellation requests
  • Collaborate closely with Customer Success Managers when identifying risk
  • Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce CRM
  • Propose and build processes that will aid in automation of the renewal workflow
  • Act as liaison between Finance, Sales and Customers
  • Assisting the Billing team with collections
  • Uncover trends in subscription automation practices that can improve the customer success renewal workflow
Basic Qualifications
  • Fluent English and Japanese are essential

Preferred Qualifications
  • Proven and effective negotiation skills
  • Excellent written and verbal communication skills
  • Team player with a growth mindset
  • Some experience in a customer-facing position
  • Aptitude for and interest in workflow processes and automation
  • Excellent organizational and time management skills

Functional Area:

Inside Sales Rep (ISR) - Renewals


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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