CPQ Analyst

Department: Business Systems Analyst

Req ID: R30140

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CPQ Analyst

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

The CPQ (Configure/Price/Quote) & Digital Commerce Analyst serves Citrix by supporting CRM and Digital Commerce (Quote to Order) systems and processes in the WW Sales and Services Operations Organization.  In this capacity, it may be necessary to provide system support which may include software optimization, configuration, and maintenance. This function includes: needs assessment, design, implementation, adoption, enhancements, and production support for all sales systems and processes.  This individual will be asked to lead operational processes while managing detailed project plans in support of these processes. The individual is required to engage with a global virtual team to identify and drive system and process enhancements in support of the Citrix Sales teams and ensure their proper alignment within the organization.

Primary Duties / Responsibilities

  • Maintain and support the objectives of the current Digital Commerce (Quote to Order), CRM, and Sales Force Automation (SFA) systems and other complementary Sales Systems.
  • Play the “Project Lead” role in system enhancements.
  • Help to define and optimize repeatable processes delivering additional customer value.
  • Participate in the IT enhancement process.  Ensure that sales-impacting enhancement requests are effectively qualified, prioritized and executed.
  • Liaise between business and IT to enhance and troubleshoot supported systems that impact processes and reporting.
  • Create and enhance workflows, functions and configurations and provide system administration of the Salesforce.com/Apttus environment. 
  • Lead the evolution of the Digital Commerce systems with a focus on process improvements and expansion of system capabilities.
  • Participate in new projects and work with business and technical team members on initiatives which may involve process improvements, system enhancements, or the development of new applications or software.
  • Work with sales organization to define report requirements and help prioritize needs.
  • May be a team leader and provide professional guidance and training to junior level analysts within internal team.
  • Oversee user acceptance testing and help define best practices.
  • Define test scenarios.

Qualifications (Knowledge, Skills, Abilities)

  • Experience with Quote to Order, Customer Relationship Management and Sales Force Automation systems required.
  • Project and Portfolio Management preferred.
  • Expert level of expertise using Microsoft Office suite.
  • Must be comfortable supporting a large user base and able to maintain professional demeanor when dealing with distressed users.
  • Must be comfortable working under pressure to meet deadlines and providing status updates to varying levels of management.
  • Pays attention to detail and instills quality in all deliverables.
  • Superior oral and written communications skills; excellent presentation skills; ability to lead meetings.
  • Takes leading role in senior level presentations with management teams as necessary.
  • Develops and executes communication and training strategy.
  • Proven ability to develop and maintain global virtual relationships.  
  • Demonstrates initiative, enthusiasm, poise and presence.
  • Works effectively with a variety of organization, management levels, cultures, and personalities.
  • Strives to improve performance and to have a significant impact on department’s success.
  • Handles multiple tasks simultaneously, manage conflicting priorities and to complete assignments under aggressive time constraints independently.

Requirements (Education, Certification, Training, and Experience)

  • Bachelor's Degree in Information Systems or Business Administration
  • Salesforce Admin Certified (ADM 201).
  • Apttus experience preferred.
  • 5+ years of Systems Management experience.
  • 5+ years of Business Analyst Experience or Sales experience (working with customers).
  • Strong communication skills (verbal and Written).

Critical Functional Competencies 

  • Partner and Sales Program Knowledge - Understands Citrix Partner strategies and sales programs and methodologies.  Works with external teams to leverage, improve and/or define such programs.
  • Orchestrating Resources - Develops collaborative, engaged, focused teams of resources in support of delivering high-quality solutions and services to our customers.

Critical Technical Competencies 

  • Analytical Ability / Problem Solving - Analyzes and understands problems using logic and reasoning and presents relevant solutions.
  • Performance Reporting & Planning - Ability to produce reports and analyze trends for various areas including pipeline, forecasting, expense management, and planning. 
  • Quantitative Analysis & Metrics - Ability to analyze financial data using mathematical models.
  • Systems Management - Possesses a general understanding of Sales Systems and knowledge domains relevant to specific processes and practices (within their application track).   In addition, possesses a general understanding of escalation management, requirements gathering processes, and the software development life cycle as it relates to business systems.

Critical Leadership Blueprint Competencies

  • Accountability - Holding self and others accountable for keeping commitments and delivering the best possible performance.
  • Authenticity - Showing a genuine, accessible, and caring side that builds trust, mutual support, and credibility.
  • Communication - Ensuring that communications channels are open and that information and ideas are flowing in all appropriate directions.
  • Excellence Orientation - Striving to be the best that one can be and to maximize one’s own potential in helping Citrix succeed.
  • Teamwork - Working in concert with others and creating group synergy in pursuit of collective goals.
  • Business Savvy - Demonstrating solid knowledge of business and industry practices, and otherwise showing a command of business fundamentals required to manage Citrix operations.
  • Innovation - Creating and supporting an environment that is conducive to innovation and new ways of doing things.
  • Strategic Thinking - Demonstrating a big picture perspective and ability to consider all relevant information when making business decisions.

Functional Area:

Business Systems Analyst

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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