Customer Success Manager, NA (evening shift)

Department: Customer Success Management

Req ID: R32141

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Customer Success Manager, NA (evening shift)

  • Prague, Czechia
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You should be an energetic, passionate, tech-savvy, and empathetic Customer Success Manager to drive product adoption and help our customers get the most value out of Wrike. As a Customer Success Manager you will be focusing on helping our customers unlock their teams’ potential and raise the bar on collaboration and productivity through Wrike. It’ll be your job to understand their goals, make thoughtful recommendations, and be the voice of the customer within our organization.

Wrike is the collaborative work management platform of choice for 20,000+ companies in over 140 countries.

Responsibilities

  • Understand customer business objectives, problems and work processes to provide the best mentorship on how to optimize Wrike usage and unlock the most value

  • Proactively build great relationships with customers to help them use Wrike in the most efficient way and share best practices via email, zoom and phone calls

  • On-board new customers, help them set up Wrike for their outstanding use case and be more productive

  • Answer customer questions throughout the customer lifecycle

  • Identify the needs and opportunities for customer account growth.

  • Supervise and maintain accurate client records and key breakthroughs using Wrike, Salesforce, and other systems

  • Lead successful completion of customer engagements while achieving critical success metrics

  • Prepare and conduct webinars for the customers and analyze the impact of the webinars on customer’s behavior

Basic Qualifications

  • Proficient in English

  • Work experience in a customer-facing role

  • Bachelor’s degree

Preferred Qualifications

  • Willing to dive into technical details of a product to understand it thoroughly

  • Strong verbal and written communication skills: able to present sophisticated ideas in an accessible and engaging way

  • Skilled in asking the right questions to connect with the customer, uncover critical issues, understand business needs, and produce insights

  • You are a strong teammate and a self-starter, willing to go above and beyond the job description

  • You have phenomenal people skills: genuine, warm, positive, engaging, connects well with people, friendly, insightful, you show tact and poise under pressure when taking care of difficult interpersonal situations, and possess a high degree of persistence

  • Able to work 15:30-24:00 from Monday to Friday

Functional Area:

Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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