IT Monitoring & Automation engineer

Department: IT Systems Engineering

Req ID: R34109

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IT Monitoring & Automation engineer

  • Bangalore, Karnataka, India
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

IT Tools & Automation Engineer responsibility will include evaluation, implementation, and support of IT tools as well as to provide automation solutions. The main objective is to enable various IT support teams with best in class solutions, this includes monitoring covering incident prevention, identification, isolation and performance assurance for a hyper-growth, highly profitable business.

Should be a person with a Growth Mindset, of continuous improvement and automation mindset. Customer focused with proven ability to effectively resolve conflicts. Ability to influence and achieve outcomes.


Position Overview

Individual contributor position responsible for evaluation, design, implementation, configuration, management, and maintenance of monitoring tools used by Citrix. The role would also involve ensuring scalability, high availability / fault tolerance and performance in the design and implementation of tools. In conjunction, this would also involve development of innovative automation solutions for Enterprise monitoring, Operations support, and reporting.
 

Roles and Responsibilities
 

  • Configuration of Devices / Applications / Servers on Monitoring Tools such as New Relic, Splunk, SolarWinds etc..
  • Level 2/3 troubleshooting of enterprise monitoring for any issues related to monitoring including false positives, connectivity issues from monitoring server to device being monitored etc.
  • Gather metrics and data points on operation performance to be shared with technical support staff, business analysts and leadership team; recommend opportunities for improvement.
  • Identify improvement opportunities and drive automation.
  • Identify opportunities to consolidate and to optimize tools.
  • Develop, customize, and manage dashboard.
  • Lead project discussions with Technical Architects, Engineers and Vendors.
  • On-call support for tools, dashboard availability and for any critical issue troubleshooting.
     

Basic Qualifications
 

  • 5+ years overall work experience in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems, and applications.
  • 4+ years of experience in monitoring Tools and Automation.
  • Experience of monitoring servers, application, and components from different cloud providers like AWS/Azure/GCP etc.
  • Experience in building reports, for example: Availability, performance, and capacity reports.
  • Experience in troubleshooting enterprise incidents/outages using monitoring tools to provide feedback to service owners regarding abnormal trends in monitoring like high response time, latency in DB query time etc.
  • Working experience in a global environment with teams located in multiple regions.
  • Degree in the field of computer science, engineering, information systems or equivalent.
  • IT certification (ITIL) or equivalent is preferable.
     

Required/Desired Skills
 

  • Technical Support experience of 2+ years preferably in Enterprise Monitoring Environment.
  • Windows/Unix/Linux working environment and shell scripting for troubleshooting purpose.
  • Strong background in scripting and automation.
  • Knowledge of at least one scripting language (Ex: Perl, PHP, Python and JavaScript).
  • Knowledge of database design and PL/SQL scripting.
  • Adaptability of new monitoring tools and platform.
  • Good experience on MS Excel, formula, pivot tables and chart creation.
  • Good presentation and communication skills (both verbal and written).
  • Strong interpersonal skills and ability to collaborate with cross functional teams.
  • Strong organizational, problem solving and analytical skills.

Functional Area:

IT Systems Engineering


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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